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Field Onboarding Manager

Chicago, Illinois, United States, New York, New York, United States, USA, San Francisco, California, United States

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

As we continue to scale our revenue organization, we’re seeking a strategic Onboarding Manager to support the evolution of our revenue onboarding experience.

Reporting to the Director of Field Onboarding, you will be responsible for designing, delivering, and continuously improving a structured, competency-based onboarding program that enables new revenue team members to ramp quickly, perform confidently, and contribute meaningfully to Komodo’s growth goals.

This is a high-impact opportunity to shape the first 90 days of every revenue new hire’s journey—setting the foundation for their long-term success at Komodo. The ideal candidate combines strategic program design with hands-on execution, data-driven iteration, and a passion for enabling others to thrive in a dynamic, fast-paced, and mission-driven environment. Our ideal candidate doesn’t just keep up with AI trends — they’re already applying them!

Looking back on your first 12 months at Komodo Health, you will have accomplished…

  • Launched a refreshed onboarding experience for revenue teams that shortens ramp time and improves new hire productivity.
  • Created role-specific onboarding tracks tailored to different revenue roles (e.g., AEs, Solutions Consultants, Sales Managers).
  • Developed and implemented success metrics, dashboards, and feedback loops to measure onboarding effectiveness.
  • Aligned onboarding experiences with Komodo Health’s product roadmap, commercial priorities, and healthcare market trends.

The essential day-to-day job duties . . .

  • Deliver a structured onboarding experience from Day 1 through Day 90 for all new revenue hires.
  • Collaborate with subject matter experts (SMEs) and sales leadership to develop onboarding curriculum.
  • Facilitate live sessions including a quarterly onboarding bootcamp and coordinate asynchronous learning to ensure engagement and knowledge retention.
  • Track onboarding completion, measure ramp KPIs, and report insights to stakeholders.
  • Facilitate AI-driven sales role plays report feedback to new hire managers. 
  • Continuously gather feedback from new hires, managers, and trainers to refine and optimize onboarding content and delivery.

The impact you will make . . .

Strategic Leadership:

  • Work with the Director of Field Onboarding to drive the strategic vision for onboarding across Komodo Health’s revenue organization.
  • Ensure alignment between onboarding and broader company initiatives (e.g., sales plays, market strategy, product launches).
  • Partner with commercial leaders to anticipate onboarding needs for new roles, regions, or product offerings.

Program Development:

  • Develop and iterate a scalable, role-specific onboarding framework grounded in competencies and commercial outcomes.
  • Establish onboarding milestones that align with sales stage progression and key performance indicators (e.g., first meeting, first opportunity, first deal).
  • Optimize for a hybrid learning experience that supports in-person and remote onboarding cohorts.

Content and Training:

  • Create engaging onboarding content across product knowledge, market positioning, sales methodology (e.g., MEDDICC), and GTM tools.
  • Utilize Komodo’s internal experts and industry insights to keep content fresh, relevant, and outcomes-driven.
  • Maintain onboarding content in enablement platforms such as HighSpot and LMS tools, ensuring version control and ease of access.

Onboarding of New Hires:

  • Deliver high-impact onboarding sessions that set new hires up for early success and long-term growth.
  • Customize onboarding for specific functions within the revenue organization, ensuring relevance and clarity of expectations.
  • Monitor new hire progress and facilitate manager coaching alignment during onboarding.

Event Management:

  • Organize and manage live onboarding events, cohort launches, and cross-functional learning sessions.
  • Ensure smooth execution of logistics, coordination with guest speakers, and evaluation of session effectiveness.
  • Foster peer networking and early team integration through onboarding events and cohort collaboration.

What you bring to Komodo Health (required):

Experience and Expertise:

  • 5+ years of experience in onboarding, enablement, or learning & development, with at least 2 years in a leadership or program owner role.
  • Proven track record in developing and delivering onboarding programs that reduce ramp time and increase new hire effectiveness.
  • Experience in high-growth SaaS or healthcare/life sciences industries.
  • Familiarity with enablement platforms such as HighSpot, LMS tools, and CRM systems like Salesforce.

Skills and Attributes:

  • Strong instructional design knowledge and understanding of adult learning principles.
  • Excellent project management and stakeholder communication skills.
  • Data-driven mindset with the ability to translate performance metrics into program improvements.
  • Collaborative, detail-oriented, and passionate about improving the employee experience.
  • Ability to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making
  • Ability to travel domestically 10-15%.

Expectations of AI use in this role (required):

  • You will be expected to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making.

Preferred Qualifications:

  • Experience with onboarding sales and customer success roles in a healthcare or data-driven technology company.
  • Knowledge of MEDDICC, Command of the Message, or similar sales methodologies.
  • Proficiency in tools such as Articulate 360, Camtasia, or similar content development platforms.

#LI-Remote

The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

 

The starting annual base pay for this role is listed below. This position is also eligible for commissions in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy. 

San Francisco Bay Area and New York City:

$150,000 - $180,000 USD

All Other US Locations:

$130,000 - $160,000 USD

Komodo's AI Standard

At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options. 

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

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