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Helpdesk Specialist II

San Antonio, TX

Location: San Antonio, TX 

Type: Full-Time  

Clearance: None 

Travel: None Anticipated 

Status: None 

 

Company Overview: 

Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors. We're trusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client’s unique needs. Our employees currently support a variety of Defense and Civilian agencies. 

 

Job Summary: 

       Kymber is seeking an experienced Helpdesk Specialist who will provide advanced technical advice and guidance on company technical software and hardware. 

 

Responsibilities and Duties: 

  • First-level support of all inbound calls, generating an Incident for all new issues.  
  • Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.  
  • Uses automated information systems to analyze routine situations.  
  • Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.  
  • Resolves problems or contacts more senior technical support as necessary. 
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.  
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.  
  • Maintains network diagrams and circuit records.  
  • Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.  
  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem 

 

Qualifications and Skills: 

  • High School Diploma with 4 Years Experience (or 2 years experience with an Associates degree, 0 years experience with a Bachelors degree or higher)  
  • Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one  
  • Security+ Certified 
  • CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program 
  • Ability to work in a 24/7/365 environment including holidays 
  • Strong customer service and communications skills  
  • Familiar with Service Desk support methodology 

Specialized Experience: 

  • CompTIA A+ certification or equivalent p preferred  
  • HDI certification or equivalent preferred 
  • Relevant technical certifications preferred  
  • Familiar with ITIL  

 

Benefits and Perks: 

  • Medical, Vision, and Dental Plans 
  • Paid Holiday and Personal Time Off  
  • 401K plan 
  • Life Insurance 
  • Education and Training Assistance Program 
  • Incentive Plans and Referral Bonuses 
  • Employee Assistance Programs 

 

Kymber Consulting Group, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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