Sr. Manager, Accommodations Operations

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Manager, Accommodations - Operations, Systems, & Finance

The Senior Manager, Accommodations – Operations, Systems & Finance is responsible for overseeing the core systems, tools, and financial processes that support LA28’s Accommodations department. This role supports the maintenance and functionality of the Accommodations Management System (AMS), distribution and tracking of Accommodations Allocation Agreements (AAA), invoice reconciliation, rate gathering and auditing efforts, and oversees various accommodations-related platforms and vendors.  

Working closely with the Accommodations Stakeholder Relations team, this role supports the efforts of coordinating contract execution, handling operational and invoice-related issues, and managing hotel rate data as well as hotel relationships. The ideal candidate will bring a structured, systems-driven approach and thrive in a high-volume, detail-oriented environment. 

This role reports to the Head of Accommodations. 

Key Responsibilities:

Systems Management (AMS & Functional Tools)

• Lead the maintenance, structure, and user management of the Accommodations Management System (AMS) 
• Build and operate the Help Desk function tied to AMS, including protocols, response tracking, and training documentation 
• Administer rate-gathering tools and overall data tracking 
• Ensure integrations and data consistency across platforms, including Finance and other Functional Areas (FAs) 
• Manage tracking and data tools for Accommodations team 
• Integration between Accommodation teams and other functional areas within LA28 
• Project management for ad hoc Accommodation related activities  

Cross-Functional Integration & Collaboration

• Serve as a key connector across the broader Accommodations function, ensuring seamless coordination between Stakeholder Relations, Housing Operations (Universities and Media Village), and internal functions such as Finance, Legal, Technology, and Procurement 
• Collaborate closely with the Sr. Manager, Stakeholder Relations to align system needs, contract status, and rate structures with evolving stakeholder requirements 
• Partner with the Director, Housing Operations to integrate shared processes around vendor management, operational readiness, and workforce housing support 
• Support collaboration with external partners including hotels, universities, technology providers, and service vendors to maintain operational flexibility
• Adapt to shifting needs and priorities across stakeholder groups, providing scalable and reliable system and financial support throughout the planning and Games-time phases

Contracts & Financial Operations 

• Track and reconcile Accommodation Allocation Agreements (AAA) and invoices, working closely with Finance and Legal 
• Maintain documentation and audit trails for all agreements and payment activity 
• Assist with contract execution and amendments, particularly where tied to AMS or financial tracking 

Rate Strategy & Hotel Coordination Support 

• Gather, manage, and analyze hotel rates 
• Support rate negotiation efforts by maintaining data integrity, historical tracking, and pricing benchmarks 
• Coordinate with hotels when needed to resolve system issues, invoicing discrepancies, or operational concerns 

Games-Time Delivery 

• Oversee Games-time systems support, including real-time AMS management, Help Desk operations, and volunteer oversight 
• Ensure seamless functionality of all platforms and rapid response to technical or process issues 

Background & Qualifications:

• Minimum 5 years of experience in systems administration, event operations, hotel contracting, or financial reconciliation
• Strong understanding of hotel operations, contract workflows, and payment processes 
• Hands-on experience with systems such as event management platforms, Smartsheets 
• Ability to manage complex data sets and high-volume reporting requirements
• Mega-event experience (Olympics, FIFA, or similar) strongly preferred 

Position Requirements:

Education:

• Bachelor’s degree in hospitality, Business, Information Systems, Event Management, or related field required 
• Certifications or training in project management, database management, or financial systems is a plus 
• Advanced proficiency in Excel required; working knowledge of PowerPoint, Smartsheet, and CRM tools preferred 

Expectations:

Physical Requirements and Working Conditions 

• Primarily office-based work; long periods using a computer are expected 
• Limited travel may be required for site visits, hotel coordination, or system training 
• Extended hours, including nights and weekends, may be required in the lead-up to and during Games-time 
• Must be able to lift and transport light materials such as laptops and printed documents 

Submission Requirements:

• Resume

The annual base salary range for this position is $115,000.00 - $130,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.