Director, Accreditation Competition Venue Operations

LA28 does not provide relocation assistance.

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The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

 

Director, Accreditation Competition Venue Operations:

The Accreditation (ACR) functional area identifies and registers all participants in the Olympic and Paralympic Games and facilitates their access into Games venues through the issuance of Olympic Identify and Accreditation Cards (OIACs), Paralympic Identify and Accreditation Cards (PIACs) and various other devices under the authority of the International Olympic Committee (IOC) and International Paralympic Committee (IPC). 

 

The Director, Accreditation Competition Venue Operations, will lead the ACR sub-function for planning and delivery of services at all LA28 competition venues. The role will report to the Head of Accreditation, and will represent the ACR functional area through the Event Operations Planning (EOP) sessions for all competition venues, ensuring that accreditation zoning and stakeholder flows are applied consistently and in line with the specifications defined by the IOC and IPC. 

 

Through coordination with internal functional areas including Venue Infrastructure (VNI), Logistics (LOG), Venue Technology (TEC), Workforce Operations (PEM) and Security (SEC), the Accreditation Competition Venue Operations team will plan and deliver the Venue Accreditation Offices, with a focus on providing all accredited participants with a seamless Games accreditation experience, whilst maintaining high standards of inclusivity and integrity. 

Key Responsibilities:

Accreditation zoning: 

• Represent ACR during the Event Operations Planning (EOP) process for all LA28 competition venues. Develop understanding of the accreditation process and requirements amongst EOP participants. 
• Coordinate with Event & Venue Management (EVM), Venue Infrastructure (VNI), accreditation zone owners, and space/room owners, as well as with incumbent venue operators, to understand and plan space allocation and stakeholder flows across each competition venue, leading to a comprehensive accreditation zoning plan. 
• Define zone-level access control point (ACP) positions, responsible owners, and operating policies and procedures. 
• Capture requests for Supplementary Access Control Devices (SACDs – bibs, armbands, stickers, additional passes etc.) required to support the specific operational requirements of the sports on the Games program in terms of regulating access to specific spaces. Coordinate approval of all SACDs with the IOC and IPC. 

 

Resource planning: 

• Recruit, train and manage the Accreditation Operations teams for all LA28 competition venues. 
• Define space, energy, FF&E, technology infrastructure/connectivity, technology equipment, look, signage, and volunteer workforce requirements for the successful operation of accreditation services at each competition venue. 
• Lead the design and procurement process with relevant internal functional areas for all Supplemental Access Control Devices. 

 

 Games-time operations: 

• Define locations, operating dates and hours, service levels for all Venue Accreditation Offices. 
• Provide accredited participants with a high-quality and inclusive customer service and experience, whilst ensuring that all LA28, IOC and IPC accreditation policies and procedures are implemented and followed, notably maintaining integrity of the accreditation process as a contributor to the security of the Games. 
• Establish and maintain consistent levels of service and issue resolution across all ACR facilities. 
• Coordinate with the other accreditation sub-functions (non-competition venue operations, systems, workforce and Games family stakeholder services, etc.) in the resolution of issues related to participants’ accreditations. Provide support to the Head of Accreditation and functional area command center as necessary. 

Background & Qualifications:

• 8+ years of experience in major event accreditation planning and delivery. 
• Experience Olympic and Paralympic Games, or equivalent large-scale sporting or similar global events. 
• Fluent working with Office suite products including Microsoft PowerPoint and Excel. 
• Demonstrated commitment to co-creation and collaborative decision-making. 

Physical Requirements and Working Conditions 

• Ability to work on-site in an office environment, based in Los Angeles, CA 
• Must be able to travel frequently for visits to LA28 Olympic/Paralympic venue sites. 
• Occasionally there may be a requirement for working hours outside of traditional business hours/days to support special events, travel, and the 2028 Games.  

Position Requirements:

Education:

• Master's degree or relevant work experience required

Expectations:

Accreditation Operations Expertise: 

• Deep understanding of all aspects of accreditation planning associated with major event planning in collaboration with multiple stakeholders. 
• Deep understanding of the Olympic and Paralympic accreditation processes, programs and principles. 
• Demonstrated success driving an accreditation program at a major event, coordinating service providers, venue teams, cross-functional resources, timelines and processes. 
• Demonstrated success in leading large operational teams. 

Leadership and Stakeholder Management Expertise: 

• Experience in a leadership role, building teams, and working across various functions. 
• Excellent communication and human relations skills, including experience communicating with international communities. 
• Strong interpersonal skills and ability to effectively communicate with a diverse population, in particular international communities. 
• A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego. 
• Executive presence and communication skills, including ability to package and present insights in a relevant, cohesive, and succinct storylines. 
• Experience leading and managing budgets. 
• Solid communication, team building, and interpersonal skills. 
• Proven ability to innovate and achieve results through strategic, forward-thinking planning. 

 

Organizational Skills: 

• Highly detail-oriented with excellent organizational skills. 
• Ability to implement and manage change effectively. 
• Self-starter with the ability to work independently to resolve issues, and experience in defining tasks, seeking feedback, and evolving work. 

 

Submission Requirements:

• Resume

 

The annual base salary range for this position is $126,000.00 - $180,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

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LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.