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Sr. IT Infrastructure Service Specialist

Somerset, New Jersey, United States

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

 

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

 

Legend Biotech is seeking a Sr. IT Infrastructure Service Specialist as part of the IT team based in Somerset, NJ.

Role Overview

The Senior IT Infrastructure Service Specialist will provide Level 1 end-user computing (EUC) support for CAR T (Cell Therapy) manufacturing operations. This role ensures reliable IT service delivery to the production environment by maintaining computing assets, supporting operational technologies, and ensuring compliance with GxP (Good Practice) and data integrity standards. The specialist will collaborate closely with manufacturing, quality, and IT infrastructure teams to ensure uninterrupted IT support for critical production operations.

Key Responsibilities

  • Provide Level 1 technical support for end-user devices, peripherals, and applications used in CAR T manufacturing (e.g., laptops, desktops, barcode scanners, label printers, thin clients, etc.).
  • Manage IT asset inventory and stock, ensuring availability of spare parts and replacement equipment.
  • Install, configure, and maintain PCs, peripherals, and mobile devices in alignment with site IT standards.
  • Follow up on user-reported issues (hardware/software) and ensure timely resolution and closure.
  • Document incidents, resolutions, and workarounds; generate reports as required for tracking and compliance.
  • Provide administrative support for IT systems, including user account provisioning, role management, and access permissions.
  • Ensure high customer satisfaction through proactive communication and effective issue management.
  • Coordinate with external service providers and vendors for advanced troubleshooting and hardware servicing.
  • Contribute to system testing, validation, and compliance with quality and data integrity requirements.
  • Adhere to corporate IT policies, SOPs, and GxP guidelines in all activities.
  • Ensure timely incident and service request handling via ServiceNow (or equivalent ITSM platform).
  • Support IT infrastructure in GMP and non-GMP areas, including workstation imaging, patching, and equipment lifecycle management.
  • Collaborate closely with manufacturing IT, automation, and quality teams to maintain compliance and minimize production disruption.
  • Maintain audit readiness by ensuring documentation accuracy and system compliance for inspections and reviews.
  • Lead and coordinate the local support team, managing workload distribution and schedules.
  • Partner with network and server infrastructure teams to escalate and resolve complex technical issues.
  • Participate in on-call rotations or extended-hour coverage to support 24x7 manufacturing operations as needed.
  • Interact with all levels within the organization and with external IT service providers. 
Requirements
  • Bachelor's Degree in the field of information technology, computer science, engineering or science is required.
  • 8-10 years of experience in IT, including minimum of 5 years IT servers, networking and storage experience.
  • MCSE, Cisco CCNP, AWS or Azure certificates preferred.
  • Sharepoint and Cloud experience preferred.
  • Good knowledge of Windows OS, MS Office, iOS.
  • Strong written and verbal communication skills.
  • Ability to work independently and solve problems based on guidelines and experience.
  • Strong quality and customer service mindset.
  • Ability and willingness to learn new technologies and skills.
  • Knowledge of system and network administration, cloud based applications is a plus.
  • Experience in Office 365, Excel macro, Linux and/or Windows Shell scripting is a plus. 

#Li-BG1

#Li-Hybrid

The anticipated base pay range is

$81,273 - $106,669 USD

Benefits

We are committed to creating a workplace where employees can thrive - both professionally and personally. To attract and retain top talent in a highly competitive industry, we offer a best-in-class benefits package that supports well-being, financial stability, and long-term career growth. Our offerings are designed to meet the diverse needs of our team members and their families, ensuring they feel valued and supported every step of the way. Highlights include medical, dental, and vision insurance as well as a 401(k)-retirement plan with company match that vest fully on day one. Equity and stock options are available to employees in eligible roles, we offer eight weeks of paid parental leave after just three months of employment, and a paid time off policy that includes 15 vacation days, 5 personal days, 5 sick days, 11 U.S. national holidays, and 3 floating holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs - demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

 

EEO Statement

Legend Biotech is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Legend’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by applicable law.

 

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company. Legend may adjust base salary or other discretionary compensation at any time based on individual, team, performance, or market conditions.

 

Legend Biotech maintains a drug-free workplace.

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