Implementation Consultant

London, England, United Kingdom

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking for a technology-driven Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with minimal human interaction. 

As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our SMB clients. This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions. If you are passionate about leveraging technology for seamless implementations and thrive in a low-human interaction environment, we encourage you to apply!

What you’ll be responsible for

  • Automation and Configuration:
    • Implement and configure software solutions using automation tools to meet client specifications.
    • Implement and manage queues within ChurnZero to streamline and automate processes.
    • Leverage advanced queue management techniques to enhance efficiency and responsiveness.
    • Develop and implement automated workflows within ChurnZero for seamless customer interactions.
    • Collaborate with internal teams to automate routine tasks and improve operational efficiency.
  • Planning and Coordination: 
    • Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows. 
    • Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.

Client Communication and Relationship Management: Act as the primary point of contact for clients during the implementation phase.

    • Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.

Technical Expertise:

    • Possess a deep understanding of POS technology and its applications.
    • Collaborate with technical teams to address client-specific configurations and customizations.
    • Troubleshoot technical issues and provide solutions in a timely manner.

Training and Documentation:

    • Conduct training sessions for clients on the effective use of the implemented POS system.
    • Develop and maintain comprehensive documentation for clients and internal teams.

Quality Assurance:

    • Ensure the quality and accuracy of POS system implementations.
    • Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.

Project Documentation:

    • Create and maintain implementation documentation, including status reports.

What you’ll be bringing to the team:

  • Proven experience as an Implementation Consultant, preferably in the POS technology industry.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Technical proficiency in POS systems and related technologies.
  • Problem-solving mindset with a keen attention to detail.
  • Excellent time management and organizational skills
  • Ability to deliver results

Even better if you have, but not necessary:

  • Self starter that seeks to identify and improve processes
  • Knowledge and experience with Hospitality

Who you are

  • You thrive in a fast-paced environment and execute tasks within short time lines.
  • You are able to multitask effectively, and remain highly organized, while managing multiple communication channels and accounts at a given time.
  • You are results-driven, metrics-oriented, and resourceful.
  • You have strong interpersonal skills and a passion for people.
  • You demonstrate a strong attention to detail
  • You have excellent judgment, and the ability to resolve conflict efficiently.

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed equity scheme (we are all owners)
  • Health & Wellness Credit- expense up to ÂŁ400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health 
  • Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform 
  • People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year 
  • LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
  • Regular breakfast or lunches, drinks & snacks in our London office 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
 
 
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
 

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When you apply to a job on this site, the personal data contained in your application will be collected by Lightspeed POS Inc. (“Controller”), which is located at 700 Saint-Antoine Street East, Suite 300, Montreal QC H2Y 1A6 and its main EU office at Herengracht Herengracht 54, 1015BN Amsterdam, the Netherlands, and can be contacted by emailing careers@lightspeedhq.com.Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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