Support Specialist - Hospitality (German & English speaking)

Hey, great to have you here! 👋

Are you looking for a new challenge in Support — or just curious to see what’s out there?

Either way: if you love helping others, solving problems, and working with people, you’ve come to the right place — welcome to Lightspeed! 

🚀 What you can expect

As part of our international Support team, you’ll be the first point of contact for hospitality businesses using our POS and SaaS solutions. You’ll help our customers keep their operations running smoothly — with patience, expertise, and a good sense of humor.

In practice, that means:

• Working closely with a global 24/7 team across APAC, EMEA, and NOAM
• Staying flexible, including some weekend shifts 
• Communicating clearly, positively, and solution-oriented at all times, following our “Gold Class” support standard via phone, chat, and email
• Analyzing, testing, and resolving technical issues (both hardware and software)
• Documenting everything thoroughly in our support systems
• Identifying, reproducing, and escalating bugs to our QA team — and following up until they’re resolved
• Actively contributing ideas for product and service improvements
  
  

🧩 What you bring to the team

• Experience in customer service or technical support
• Strong communication skills — you explain clearly, kindly, and with empathy
• Excellent German, good English skills
• Confident use of common online, mobile, and desktop platforms (iOS, Android, macOS, Windows)
  
  

Nice to have:

• Experience with SaaS products, iOS apps, or ticketing systems
• A hospitality background or passion for food-tech
• Interest in networks, HTML/CSS, or Mac OS
• Additional languages? (French, Dutch) – awesome!
  
  

✨ Why Lightspeed?

We’re a global company, and our benefits may vary by country. But one thing stays the same everywhere: We want you not only to work, but to grow, feel good, and have fun doing it.

Our global perks include:

💎 Equity (RSUs) – because Lightspeed belongs to you, too
👶 Inclusive parental leave – we support all new parents, regardless of role, gender, caregiving situation, or location
💪 Health & Wellness Credit – for whatever keeps you well
📈 Career growth & internal mobility
❤️ Volunteer Day – one paid day per year to give back to your community
🧘 Coaching & mental health apps
🌍 And much more – depending on where you’re based

🎯 Sounds like a match?

We know people are more than just their résumés. If this sounds like you, don’t overthink it — just apply! 
👉 Click “Apply now” and start your Lightspeed journey.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.