Implementation Manager

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking an Implementation Manager to join our Launch Services team and support our NuORDER product in North America. Reporting to the Implementation Services Manager, you will play a critical role in scoping and delivering implementation engagements while acting as the primary point of contact for customers throughout their onboarding journey.

This is your chance to join a fast-paced, cross-functional team where your superior communication skills, solution expertise, customer-centric mindset, and organizational abilities will drive success.

What you’ll be doing:

• Understand B2B ecommerce, wholesale retailing, and merchandising principles, and articulate how NuORDER facilitates best practices.
• Collaborate with clients, sales, and account management to understand and document customer goals, developing and proposing solutions that exceed expectations.
• Plan, organize, and manage all phases of project lifecycles to ensure successful delivery, including scoping requirements, developing project plans, managing team tasks, and success criteria.
• Apply project management best practices across projects of varying complexity.
• Challenge, recommend, and redirect teams while managing client expectations throughout engagements.
• Oversee and manage multiple customer engagements simultaneously.

What you need to bring:

The position is remote and will prioritize candidates on the West Coast of Canada or the United States. 

• 3–5 years of experience delivering consulting projects in customer-facing roles, preferably within professional services or consulting teams in a software company
• Bachelor’s degree or equivalent experience
• Experience supporting complex, data-driven business applications in a B2B environment, with the ability to apply strategic thinking to customer requirements
• Comfortable discussing technical integrations within database and ERP landscapes
• Solid understanding of consulting processes, solution development, and project management
• Experience leading teams and engagements using agile techniques and frameworks, with the ability to pivot when requirements change
• Able to multitask and manage many projects simultaneously across different time zones.
• Strong analytical thinking, with expertise in Excel, Salesforce, and Professional Services Automation (PSA) tools

Why NuORDER?
We’re creative, innovative, and passionate about helping businesses become more efficient. We believe each team member brings unique value, perspectives, and progress to our collective growth and success. Join us so we can build together!

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.