Policy & Protocol Audit Specialist

Summary

The Policy & Protocol Audit Specialist plays a critical role in upholding the integrity and compliance of UX Research policies and procedures. This position partners closely with Operations, UX Research, Legal, and Privacy teams to ensure that research activities meet all regulatory and business requirements. The ideal candidate will be proactive, detail-oriented, and committed to continuous improvement, with a strong ability to navigate complex workflows and foster cross-functional collaboration.

As a key member of the Global Research Operations team, the specialist will contribute to the development and refinement of audit processes and regulatory response systems. This role requires a full spectrum of analytical, organizational, and interpersonal skills to drive operational efficiency and maintain high standards of compliance across research initiatives.

Key Responsibilities

• Collaborate with the Global Research Operations team to monitor and support internal audit and regulatory response processes, ensuring adherence to established policies and protocols
• Execute administrative tasks and contribute to new project initiatives that support operational goals
• Manage and improve audit and quality assurance workflows, identifying opportunities to streamline compliance systems
• Coordinate communications among internal stakeholders to ensure timely and accurate hand-offs throughout the audit process

Minimum Qualifications

• Bachelor’s degree (BA/BS)
• 3+ years of experience in project or program management, preferably within a technology-focused organization
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills, with a demonstrated ability to collaborate across diverse teams
• Proven ability to work independently, maintain attention to detail, and deliver results with consistency
• Experience in understanding user needs, gathering requirements, and proposing effective solutions
• Familiarity with creating and maintaining process documentation

Preferred Qualifications

• Prior experience in a research operations role with a focus on compliance and regulatory oversight

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: Remote (NYC preferred)

Role type: Contract 12 Month Position 

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)