Manager of Network Performance and Quality Assurance

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven Clinic is seeking a Manager of Network Performance and Quality Assurance to join our team. This role will lead initiatives that enhance practice quality, ensure clinical rigor, and optimize provider network performance. 

In this role, you will play a pivotal part in driving organizational excellence by developing and managing performance improvement programs, fostering provider relationships, and aligning operational strategies with regulatory standards and organizational goals. 

The ideal candidate is a strategic thinker with a strong background in healthcare operations, a passion for improving patient outcomes, and the ability to execute projects with cross-functional teams to achieve results, 

To make our mission a reality, your skills will: 

• Own performance monitoring and feedback delivery for the provider network, including the identification of trends and delivery of process improvement initiatives that support a dynamic understanding of network performance at global and individual levels:  
  • Execute run-rate core provider performance work-streams including (but not limited to) provider service quality monitoring, clinical case review, pharmaceutical monitoring program, and continuous response to escalations/grievances 
  • Serve as responsible party for ensuring data quality, accurate reporting, and appropriate resolution of escalations  
  • Provide ongoing insights to leadership at a specified cadence and drive resulting quality improvement initiatives     
• Support Practice Group leadership and cross functional partners in operationalizing effective provider care delivery:  
  • Represent provider network interests in cross-functional workgroups focusing on the development and delivery of foundational clinical workflows (eg, Medications for Menopause Management, Ovulation Induction Program, prescription policy)  
  • Serve as key point of contact for cross functional partners who support the administrative management of the provider network in areas such as:  
    • Product development 
    • Onboarding /credentialing 
    • Provider support 
    • Workforce forecasting and enablement   
• Function as the administrative lead for provider knowledge management and training initiatives:  
  • Own ongoing maintenance of clinical policies and guidelines, including management of the provider resource library 
  • partner with cross functional teams to identify future guideline and policy needs.
    • Manage provider resource library and ensure documents are maintained and reflect up-to-date information 
    • Work cross functionally to streamline provider facing materials and establish single source of truth

Minimum Qualifications:  

• 4+ years of experience in quality management in health system, payer, and/or healthcare start-up environment
• Analytic thinking skills and basic tooling capabilities - experience and familiarity with  data visualization tools like Looker, Tableau, etc. to develop dashboards
• Demonstrated  track record of success delivering on key elements of project management for projects/initiatives in a matrixed organization
• Experience and/or exposure working with clinical leadership on quality/operations teams managing quality analytics

Preferred Qualifications: 

• Experience leveraging multiple sources of data to identify key insights and making recommendations to drive efficiency and effectiveness. 
• Higher education credentialing in health systems management (MHA, MPH, MBA) and quality management 
• Experience leading performance feedback discussions 

For candidates in NYC, CA, or CO, the salary range for this role is $145,000 - $165,000 per year. You may also be entitled to receive stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.  per year. You may also be entitled to receive stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. 

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for six months plus)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.