Operations Manager - Roost Baltimore

Operations Manager 
ROOST Baltimore | Baltimore, MD 

About Method Co. 

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. 

About ROOST Baltimore  

ROOST Baltimore is a modern, apartment‑style hotel set along the waterfront of the Baltimore Peninsula. Spacious, design‑forward apartments feature full kitchens, in‑unit laundry, and elevated touches like live plants, La Colombe coffee, and Le Labo bath amenities. Guests enjoy a rooftop pool, fitness center, weekly housekeeping, 24‑hour concierge service, and on‑site offerings including Little Wing Coffee & Goods and Vessel, a waterfront bar and gathering space. With its walkable location and warm, residential feel, ROOST Baltimore is ideal for both short stays and extended visits. 

Website: https://www.roostbaltimore.com 

 
Job Overview 
ROOST Baltimore is seeking an experienced, hands-on Operations Manager to oversee the day-to-day Front Office and Food & Beverage operations of the property. This role is responsible for ensuring seamless operations across guest-facing and back-of-house areas while maintaining ROOST’s standards for hospitality, service, cleanliness, and overall guest experience. 
The Operations Manager will lead and develop a team of hospitality professionals, serve as a key point of contact for guests and associates, and work closely with Housekeeping, Maintenance, Reservations, and property leadership. The ideal candidate is a highly organized, service-driven leader who thrives in a dynamic environment and enjoys being actively involved in daily operations. 

 

Essential Job Functions & Responsibilities 

• Leadership & Guest Experience 

• Lead, motivate, and inspire team members to consistently deliver exceptional service and exceed guest expectations. 

• Provide ongoing coaching, training, and development to ensure team members have the knowledge and resources necessary to perform their roles effectively. 

• Set clear performance expectations, provide regular feedback, and address performance concerns in a timely and constructive manner. 

• Maintain a visible presence throughout the property and support the team during peak periods and high-volume operations. 

• Ensure prompt, courteous, and efficient service while maintaining ROOST’s welcoming and hospitable atmosphere. 

• Respond to guest concerns and service recovery opportunities promptly and professionally, working toward thoughtful and effective resolutions. 

• Foster a guest-centric culture that encourages proactive engagement, personalized interactions, and attention to detail. 

• Identify opportunities for team development and career advancement while providing coaching and mentorship to support professional growth. 

• Foster a positive work environment built around teamwork, communication, accountability, respect, and mutual support. 

• Partner with property leadership to continuously identify opportunities to improve operations, enhance the guest experience, and drive revenue. 

 

• Front Office Responsibilities 

• Oversee daily Front Office operations and ensure opening, closing, and daily operational procedures are completed accurately. 

• Serve as the primary operational point of contact for Front Desk Agents and provide hands-on leadership throughout daily shifts. 

• Monitor, train, and supervise Front Desk team members, ensuring established procedures and service standards are consistently followed. 

• Oversee operational tasks associated with arrivals, departures, extended stays, and weekly stays. 

• Review reservations and guest profiles to ensure requests, preferences, and special accommodations are properly documented and fulfilled. 

• Create and post invoices and assist with reservation auditing, billing, and general accounting-related responsibilities. 

• Assist with monitoring A/R aging and resolving outstanding billing matters. 

• Work closely with Housekeeping to monitor room readiness, quality control, cleanliness, and adherence to ROOST standards. 

• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to resolve guest concerns and ensure seamless communication. 

• Assist with the development, implementation, and ongoing improvement of Front Office SOPs and operational procedures. 

• Monitor daily operations for opportunities to streamline processes, improve efficiency, and elevate the guest experience. 

 

• Food & Beverage Responsibilities 

• Oversee daily Food & Beverage operations, including café, market, and dining areas. 

• Ensure proper setup, service flow, presentation, cleanliness, and organization throughout all Food & Beverage spaces. 

• Maintain high standards of hospitality and service while ensuring a consistent guest experience. 

• Monitor inventory levels for café, market, and operational supplies and coordinate ordering as needed. 

• Ensure compliance with applicable food safety regulations, sanitation requirements, and health codes. 

• Conduct routine inspections and address operational or sanitation concerns promptly. 

• Partner closely with culinary and kitchen teams to coordinate food preparation, timing, and service. 

• Ensure seamless communication and collaboration between Front of House and Back of House teams. 

• Conduct ongoing training related to service standards, menu knowledge, product offerings, and Food & Beverage procedures. 

• Identify opportunities to improve service, increase efficiency, and support Food & Beverage revenue. 

 

Qualifications 

• 3+ years of hospitality operations experience, preferably within a hotel, extended-stay, lifestyle hospitality, or Food & Beverage environment. 

• Previous supervisory or management experience required. 

• Experience overseeing Front Office operations; Food & Beverage management experience strongly preferred. 

• Strong understanding of guest service standards and hospitality operations. 

• Demonstrated ability to lead, coach, motivate, and develop teams. 

• Excellent communication, organization, and problem-solving skills. 

• Ability to manage multiple priorities and remain composed in a fast-paced environment. 

• Strong attention to detail with a proactive and solutions-oriented approach. 

• Experience with hotel property management systems, reservation systems, and operational technology preferred. 

• Familiarity with hotel billing, invoicing, A/R, and basic financial procedures preferred. 

• Working knowledge of food safety, sanitation, and health department standards. 

• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays. 

 

What We’re Looking For 
The ideal Operations Manager is someone who genuinely enjoys being on the floor, interacting with guests, coaching team members, and solving problems in real time. This person should be equally comfortable reviewing reservations and billing, supporting a busy Front Desk, inspecting guest rooms, or stepping into Food & Beverage operations when needed. 
Success in this role requires a strong hospitality mindset, operational discipline, attention to detail, and the ability to bring multiple departments together around one goal: creating an exceptional ROOST experience for every guest. 

 
Working Conditions/Environment: 

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. 

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.