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IT Support Technician

Coventry, England, United Kingdom

Location: Coventry | Type: Full-time | Travel: Occasional, including international travel

Are you a hands-on IT professional with a passion for problem-solving and a drive to keep business operations running smoothly? Minitab is looking for a skilled and proactive IT Support Technician to join our team!

In this dynamic role, you’ll deliver front-line desktop support across a Windows environment, troubleshoot hardware and connectivity issues, and ensure our users are empowered with the tools they need to succeed. You’ll work in a collaborative, ITIL-based helpdesk environment, supporting Dell and Mac hardware, conference room technology, and mobile devices, while also contributing to exciting IT projects and cybersecurity initiatives.

What You’ll Do:

🔧 Desktop & Hardware Support (80%)

  • Provide expert support for Windows desktops, Dell laptops, printers, peripherals, and software.

  • Offer basic support for mobile devices and Mac systems.

  • Deploy, configure, and troubleshoot a variety of applications and hardware setups.

  • Maintain accurate, ITIL-compliant documentation of issues and solutions.

  • Support collaboration tools and AV equipment in conference rooms.

🛠️ Project Involvement (10%)

  • Assist in IT project work such as software deployments, system upgrades, and patch management.

  • Work closely with network engineers, analysts, and IT leadership to resolve complex technical challenges.

🔐 Cybersecurity Support (10%)

  • Promote cybersecurity best practices across the organization.

  • Assist in the resolution of security issues, including malware and password management.

What You Bring:

  • 4+ years of hands-on IT support experience in enterprise and cloud-based environments.

  • Strong knowledge of Microsoft systems, Office 365 (M365), and desktop software.

  • Familiarity with Dell hardware, conference room tech, and basic Mac troubleshooting.

  • A degree in Computer Technology or a related field (preferred).

  • Ability to lift up to 50 pounds, travel as needed (including internationally), and work flexible hours when required.

  • Excellent communication skills in English (written and spoken).

  • A full UK drivers' license and access to your own vehicle. 

Who You Are:

You’re tech-savvy, collaborative, and customer-focused. You take initiative, solve problems efficiently, and drive results. You're the kind of person who sees challenges as opportunities to grow and deliver excellence.


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