New

Manager, RCM Training Services

United States

We are united in our mission to make a positive impact on healthcare. Join Us! 

  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2024
  • 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
  • 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
  • 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

 

ModMed is hiring a driven Manager, RCM Training Services to join our positive, passionate, and high-performing RCM Operations team focused on the technical delivery of training programs for the adoption, stabilization, and optimization of Modernizing Medicine’s solutions as they relate to our BOOST Services.This is an exciting opportunity to make an impact within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

  • Team Leadership & Development
    • Manage new employee on-boarding and professional development in a variety of presentation methods and applications to appeal to adult learning styles.
    • Work with software educators to maintain high quality delivery of training to internal and external clients remotely or onsite.
    • Facilitate training programs to support development of senior, lead, and specialty team roles in Training Services.
    • Ensure the effective impact of our learning solutions by gathering feedback from participants.
    • Monitor daily changes to sales forecast and pipeline for team capacity planning.
    • Help ensure consistent learning methodologies are designed and scaled across our geographically dispersed workforce
    • Act as client escalation to resolve all client requests.
    • Think critically with emphasis on strategy, not just tactics to manage and meet client expectations.
    • Handle staff corrective actions.
    • Foster an environment that focuses on excellent client satisfaction with integrated processes and positive outcomes.
  • Departmental Collaboration, Curriculum development, and Maintenance
    •  Review of training documentation to meet internal SLAs.
    • Manage daily, weekly, and monthly reconciliation of key operational KPIs and SLAs.
    • Partner with key stakeholders to deliver customized learning solutions as appropriate.
    • Benchmark best practices and emerging trends to make recommendations on service delivery, curriculum design, development, tools, and technologies.
    • Consult with business units to assess learning needs, including scope; identify and propose appropriate delivery methods for new and existing clients.
  • Learning Development
    • Strive for learning and development in all areas of MM core competencies.
    • Stay current & keep team current mmPM and BOOST software and processes

Skills & Requirements:

  • Bachelors degree, preferred.
  • 3-5 Years of People leadership required.
  • 4+ years in software training, implementation or relevant medical practice experience.
  • Results-oriented and able to self-manage.
  • Demonstrated leadership abilities to effectively create and manage a client-driven team.
  • Excellent verbal and written communication and listening skills.
  • Ability to work independently and coordinate team efforts.
  • Ability to learn, analyze, understand, and convey complex information.
  • Billing /RCM background.

#LI-KM1

#REMOTE

ModMed Benefits Highlight:  At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

  • Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
  • Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
  • Allowances: Annual wellness allowance to support your well-being and productivity,
  • Earned, casual, and sick leaves to maintain a healthy work-life balance,
  • Bereavement leave for difficult times and extended medical leave options,
  • Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
  • Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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