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Collections Manager

Lehi, Utah, United States

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

 

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace innovation
  • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • 2024 Cultural Excellence
  • 2024 Technology Industry 
  • 2023 Top Workplace Leadership
  • 2023 Top Workplace Purpose & Values
  • 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:

NetDocuments is seeking a SaaS Collections Manager who will be responsible for managing the accounts receivable (AR) function, overseeing the collection of overdue invoices, and ensuring that the company’s cash flow remains healthy. This individual will work closely with internal teams such as sales, finance, and customer success, as well as interact with customers to resolve payment issues and reduce delinquencies. The ideal candidate will have strong communication, negotiation, and problem-solving skills and a deep understanding of SaaS billing and subscription models.

What your contributions will be:

  • Collections Strategy & Execution:
    • Develop and implement efficient collections strategies to reduce outstanding receivables
    • Oversee all collections activities, including contacting customers, sending reminders, negotiating payment terms, and escalating issues when necessary
    • Maintain a focus on customer relationships while ensuring timely payment collection
    • Work with the finance team to ensure that collections align with the company's revenue recognition policies
  • Customer Account Management:
    • Main point of contact for escalations and proactively reach out to customers with overdue accounts via phone, email, and other communication channels
    • Resolve disputes, billing errors, or issues related to the SaaS service, working with cross-functional teams as needed
    • Collaborate with the customer success team to identify and address any potential service-related reasons behind non-payment
  • Reporting & Metrics:
    • Track and report on key collections metrics (e.g., Days Sales Outstanding [DSO], aging reports, recovery rates)
    • Provide regular updates to management on collections performance, outstanding balances, and areas of concern
    • Analyze aging reports to prioritize collections efforts on high-risk accounts
  • Payment Plans & Negotiations:
    • Work with customers to set up payment plans for overdue accounts where applicable
    • Negotiate and resolve payment disputes, ensuring favorable terms for both the customer and the company
  • Process Improvement:
    • Continuously evaluate and optimize collections processes to improve efficiency and reduce DSO
    • Implement best practices for billing, collections, and customer communication
    • Ensure compliance with company policies and legal requirements for collections
  • Team Leadership:
    • Supervise and mentor a small team of collections agents, providing coaching, guidance, and performance feedback
    • Collaborate with sales, finance, and legal teams to ensure smooth collections workflows
  • Other duties as assigned

 

Ideally you will have:

  • Proficiency with NetSuite accounting software and Salesforce required
  • Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent work experience)
  • 5+ years of experience in collections within a SaaS, subscription-based, or technology-focused company
  • Strong understanding of SaaS billing models, subscription payments, and revenue recognition
  • Proven experience managing accounts receivable, collections processes, and customer negotiations
  • Exceptional communication skills, both written and verbal, with the ability to handle difficult conversations professionally
  • Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making
  • Familiarity with financial reporting and metrics (e.g., DSO, aging reports, bad debt reserves)P
  • Experience working in a B2B SaaS environment
  • Familiarity with global payment systems and cross-border collections is a plus
  • Knowledge of legal and regulatory aspects of debt collection is a plus

 

Benefits

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 10 paid holidays
  • Monthly contributions for wellness
  • Access to LinkedIn learning with monthly dedicated time to explore

 

Compensation Transparency

The compensation range for this position is: $95,000 - $105,000

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity 

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. 

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