Current openings at OmniOn Power

Job Overview OmniOn Power is currently hiring for a Customer Service Specialist. In this role, you will provide internal and external customer service with ITO and after-sales support (e.g. basic technical, trouble calls, order assistance, payment-related assistance) and coordinate with relevant resources to increase customer satisfaction. In addition, you will manage cases required in SFDC and ERP system SAP. This role reports to the Customer Service Leader and is based in Plano, Texas.  Responsibilities  As the Customer Service Specialist, you will:  Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications. Ensure the resolution of customer issues (e.g. order entry, technical, payment) by coordinating with Operations, Technical members, Sourcing, Manufacturing and other internal and/or external teams. Coordinates resolution of After-Sales Service and/or Spare Parts Teams, or trouble calls. Coordinate appropriate solutions for customer requests, and coordinate with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. May conduct quotation/proposal follow-up with customers and update SalesForceDotCom (SFDC). Proactively inform customers about purchase order status, repair & return, advanced warranty, technical follow-up, spare parts and/or clarify any questions ensuring a positive customer experience throughout the entire process. Ensure accuracy of documentation including return material requests, shipping, invoicing, and finance systems. Process the return of goods from customers. Track the repair when necessary. Participate in departmental training programs.  ELIGIBILTY REQUIREMENTS: OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening.  Basic Qualifications: High School Diploma/GED equivalent and 2 years of experience in order fulfillment/order management 2 years of experience using SAP or similarly large and complex ERP system to drive results. Bilingual in both Spanish and English – Fluent in both verbal and written language Desired Characteristics Strong oral and written communication skills Strong interpersonal skills Ability to work with cross-functional teams to help build effective processes. Results oriented; ability to deliver on commitments and follow through with results.   Strong problem-solving skills with continuous improvement mindset Ability to multitask with a strong sense of priority. Ability to work independently and a strong team player. Able to effectively interface with all levels of internal and external customers. Demonstrated proficiency with Microsoft office applications. Proficiency with lean or process improvement methodology Revision 2: 1/21

Job Overview The Senior Legal counsel will provide legal support mainly for North America operations, ensuring compliance with all U.S. laws and regulations. Legal counsel will draft and manage legal documents, oversee all legal aspects of our business in these regions, and offer guidance and advice to management. Manage legal documents, review litigation strategy, and handle statutory filing. This position reports into the Chief Legal Counsel. Responsibilities  As the Senior Legal Counsel, you will: Provide timely legal advice on U.S. trade compliance matters (e.g., export controls, sanctions regulations, and import compliance), working closely with internal teams and outside counsel to ensure adherence to applicable laws and regulations. Develop, implement, and monitor the company’s trade compliance programs to mitigate risks and ensure proper reporting and processes. Work in close cooperation with the business to provide timely legal services in support of legal, integrity and compliance objectives. Provide legal advice for the structuring, negotiating, reviewing, drafting, interpretation and execution of international and domestic transactions, including sales, sourcing, services, and other commercial agreements; sub-contracting, non-disclosure, and confidentiality agreements Provide strategic legal advice on general compliance topics, including antitrust, anti-corruption laws (FCPA), data privacy laws, and corporate governance within the U.S. Conduct compliance training on topics such as trade compliance, Code of Conduct, and trade secret protection for U.S. employees. Proactively identify legal concerns in the business and work with necessary business and legal stakeholders to develop effective legal strategies and practical solutions. Work with internal stakeholders and outside resources, as needed, to analyze potential claims against the company, address disputes and develop mitigation plan, manage litigation/arbitration processes, and engage in efficient resolution of claims in the company’s best interests. Provide regular integrity training and assist in the investigation of all integrity concerns that may arise while maintaining support of the Code of Conduct. Manage and liaise with external service providers, including law firms, to provide required legal support while managing overall legal spend. Partner with members of the human resources team to provide counseling and advice across a variety of areas including employee relations, performance management, dispute resolution, leaves of absence, accommodations, wage and hour, and contingent workforce issues. Represent Legal & Integrity and provide strategic legal direction and support to the business for all ongoing matters. Drive the integrity priorities for the business. Actively participate in Risk Reviews for the business and collaborate with outside counsels as needed to enable accurate risk assessment and providing clear recommendations and approvals. Be responsible for the creation and updating of the required contract templates for different functions, to ensure risk mitigation and consistency in commercial terms used by the business. Provide strategic direction and legal advice on strategic alliances, selection of business partners, joint ventures and other organic and inorganic growth and commercialization opportunities. Participate in the formulation, interpretation, and implementation of business policies to ensure consistency and compliance with contractual obligations, corporate standards and applicable laws, where required, act as key account lawyer for one or more designated key customer accounts. Drive improvement or development of the commercial, operational, and other legal processes and legal productivity, simplicity, and standardization; keep abreast of legal developments, in particular commercial, regulatory and integrity risks that arise. Provide ad-interim over site for legal matters in the EMEA region. ELIGIBILTY REQUIREMENTS: OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Basic Qualifications:  Legal Degree from accredited law school with a demonstrable superior academic record and current admission to a US state bar. A minimum of 6-years legal post-qualification experience or equivalent in a nationally recognized law firm or multinational company. Desired Characteristics Substantial “hands-on” experience in drafting and negotiating international commercial agreements. Experience in preparing and managing litigation, arbitration and mediation, including initial claim analysis, discovery and litigation support, settlement negotiations and final resolution. Command of international commercial and corporation law, including working knowledge of trade regulations within your area of responsibility, key international conventions, public procurement and antitrust law and experience dealing with both common law and civil law issues. Demonstrable computer literacy with specific proficiency using Microsoft Word, PowerPoint, Excel, AI-related tools and other software such as redlining tools and analytics resources such as Power BI, Salesforce, etc. Clear and critical thinker, translates strategies to actionable plans, aligns legal objectives to business needs, follows through to ensure completion. Problem solving and analytical skills, strong process orientation. Excellent oral and written communication skills. Ability to manage multiple priorities and projects, meeting objectives and timelines.