New

Customer Marketing Manager

London, United Kingdom

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

About the Role  

Customers and their success are at the heart of everything we do at OneTrust. As the Customer Marketing Manager, you will support and execute programs that celebrate our customers, amplify their success, and drive deeper engagement, retention, and advocacy. Reporting to the Director of Customer Marketing, you will collaborate closely with cross-functional teams including customer success, product, sales, and demand generation to bring customer-centric initiatives to life. This is a great opportunity for a hands-on marketer who is passionate about telling customer stories, driving value, and growing a best-in-class advocacy engine.  

  

Your Mission  

  • Support the execution of OneTrust’s customer marketing programs across advocacy, storytelling, and community initiatives  

  • Identify and engage happy customers to participate in marketing activities (e.g., case studies, testimonials, speaking opportunities, peer reviews)  

  • Help maintain a consistent pipeline of customer stories and references for use across marketing, sales, and product teams  

  • Coordinate customer participation on review sites like G2 and Gartner Peer Insights, helping to keep OneTrust’s presence strong and visible  

  • Assist in the planning and execution of customer programs including user groups, virtual events, and advisory boards  

  • Partner with customer success and account teams to identify advocates and opportunities for deeper engagement  

  • Support the customer reference program, ensuring timely responses to reference requests and maintaining updated records  

  • Track and report on customer marketing KPIs, helping to demonstrate program impact on retention, pipeline, and brand awareness  

  • Bring creativity and attention to detail to all aspects of customer engagement, delivering high-quality work that reflects our brand  

  

You Are  

  • 5 - 7 years of experience in B2B SaaS marketing, within customer marketing or customer advocacy programs  

  • Passionate about amplifying customer voices and delivering value through storytelling and engagement  

  • Exceptionally organized and able to manage multiple projects and deadlines  

  • A strong communicator—written and verbal—with an eye for detail and a knack for relationship-building  

  • Comfortable working cross-functionally and collaborating with various teams and stakeholders  

  • Familiar with tools such as Salesforce, advocacy platforms, and review platforms (G2, TrustRadius)  

  • Data-driven and results-oriented, with a desire to continuously learn and improve  

  • Excited to contribute to a growing team and make an immediate impact 

 

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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Before you submit your application, please confirm that you have read and understood our Candidate Privacy Notice available here. In order to exercise your rights with respect to any Personal Information submitted as part of your application, please contact us using our Data Subject Request Form.

Equality and Diversity Monitoring Form

OneTrust is committed to ensuring that all job applicants and members of staff are treated equally and encouraging diversity amongst the workforce. Is it important that we monitor and analyse diversity information so that we can ensure that our recruitment practices are fair, transparent and promote equality of opportunity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Your participation will help us ensure we design and use policies and processes that attract and retain a diverse and talented workforce.

Any information you provide:

  • Will be kept securely, anonymously and aggregated
  • Will not influence the assessment of your application, the form will be separated from your application on receipt and will not be seen by anyone directly involved in the recruitment process

We would appreciate your cooperation in completing these questions and providing us accurate data to help us ensure equality of opportunity for all. The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you.

All questions are optional. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated in the strictest confidence. It will not be placed on your personnel file. 

Ethnic Origin Identification

Questions relating to ethnic origin are not about nationality, place of birth or citizenship; they are about colour and broad ethnic group. UK citizens can belong to any of the groups indicated.

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