New

Director - EMEA Hotels

Zurich

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

OpenTable is seeking a dynamic, data-driven leader to own and drive the strategy for the Hotel vertical across EMEA. In this role, you will lead a team of Sales Representatives and Account Managers, focusing on retention and growth within the assigned territory. This position reports directly to the VP of International Growth

In this role, you will:

  • Recruit, train, and lead a team of Account Managers and Account Executives, driving them to consistently exceed sales, retention, and revenue targets on a monthly, quarterly, and annual basis.
  • Develop, implement, and present strategic plans with clear goals, objectives, and actionable steps to achieve desired outcomes.
  • Engage in high-level discussions with customers and prospects, focusing on technology strategy and F&B operations alongside your team.
  • Maintain expert knowledge of all OpenTable products and services, ensuring the team is well-equipped to address customer needs.
  • Actively participate in executive decision-making by providing thoughtful analysis and input on pricing strategies, prioritization, and territory planning.
  • Monitor account performance, prepare detailed reports, and present key insights to senior management.
  • Apply your in-depth understanding of the global hospitality industry and hotel technology ecosystem to stay ahead of market trends and competitive threats.
  • Track and analyze customer needs, market dynamics, and sales activity to maintain a leadership position in the market.
  • Serve as the sales leadership voice, offering guidance and facilitating cross-departmental coordination with key collaborators, including Product, Brand & Performance Marketing, Finance & Operations, Support, and Business Development.

Please apply if:

  • A passion for hospitality and a strong knowledge of the Hotel industry
  • Proven success managing and leading a sales & account management team, including developing plans that generate business growth.
  • Strong data skills, including the ability to identify key insights and translate those insights into actionable recommendations.
  • Ability and confidence to step into challenging customer conversations, as needed.
  • Excellent written and oral communication skills
  • Comfortable with moving fast, changing and taking calculated risk
  • Ability to multitask and prioritize in a fast paced, multifaceted work environment. Will lead multiple high-priority and time sensitive initiatives in parallel.
  • Proficiency in Google Suite and Salesforce CRM

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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