City Lead Logistics - South East

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About Pincode:
Pincode is India’s first-of-its-kind local commerce app, revolutionising how local retailers
connect with customers. It is built with the vision of empowering neighborhood stores, kiranas,
and supermarkets. Pincode bridges the gap between traditional retail and modern e-commerce
while preserving the charm of trusted, personalized service.

Key Responsibilities:
1. As a City Lead - Logistics in the Logistics team, you will use your interpersonal and
problem-solving skills to manage fleet managers who further manage on-ground
delivery partner fleet, ensuring a flawless customer experience and minimum delivery
tat.
2. Undertake supply planning and guide fleet managers in hiring of Delivery Partners.
3. Setting up onboarding and training plans for fleet managers, and planning of the
incentive model for delivery partners and being responsible for the Festival/Holiday
based boosters.
4. Enable streamlined on-ground operations and ensure on-time delivery with highest
reliability
5. Drive key central initiatives to scale on-ground operations effectively.
6. Work closely with Fleet Managers to understand the key pain points, seek feedback/
insights, and provide optimal solutions.
7. Responsible for retention of riders who have been hired recently to ensure a stable fleet
and reduce churn.
8. Responsible for overall last-mile operations of their region.
9. Responsible for success of new initiatives and pilots run in your city
10. Owning end to end fulfilment promise made to the customers of the city

Requirements:
1. An ambitious professional with over 4 to 6 years of experience
2. Collaborative and can work with large blue-collar teams
3. Excellent at solving on-ground challenges faced and raised by delivery partners
4. Curious and has capability for thinking the impossible

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

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