Associate Manager | Business Operations
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
What this role entails
You will be working in a high visibility role in the Business Operations team in the Life Insurance Business. In this role you will:
- Own the business funnel, proactively monitoring and problem solving for CTR and conversion metrics
- Coordinate with internals teams and partners to proactively identify and resolve tech issues in the customer journey
- Work in cross-functional projects to onboard new partners in the Life Insurance business onto the PhonePe platform
- Own the charter for policy renewals and premium payment persistency, working with internal teams and partners
- Lead key initiatives in customer experience, including but not limited to Application Servicing, Claims, Endorsements and Customer Escalations
What we are looking for in a candidate
- Self-starter with a high bias for action
- Problem solving abilities with strong bias for impact
- Ability to independently define execution path, account for external dependencies and prioritize across multiple conflicting tasks / issues and plan for timelines
- Holistic approach to understanding problem statements
- Openness of thought to understand to facilitate creative solutions
- Excellent interpersonal skills to collaborate across functions
- Curiosity and keen learning agility
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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