Technical Services Engineer, Portworx

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE... WHAT YOU'LL BE DOING... 

• Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
• Providing technical expertise during all phases of the Portworx deployment for key customers.
• Own and track customer issues using our ticket tracking system.
• Answer and resolve support cases across all severity levels.
• Work with customers and partners in understanding and troubleshooting their deployments, application workflows and workloads through multiple layers of the software stack.
• Work with the engineering team to analyze the logs, reproduce customer issues and develop strategies to address customer issues.
• Communicate proactively and clearly both internally and externally to enable highest levels of customer success.
• Participate in pre-sales calls, help with customer installation during POC and when in production.
• Share and document knowledge via FAQ / KB articles, which can be internal or customer facing.

WHAT YOU'LL NEED TO BRING TO THIS ROLE... 

• Bachelor's Degree in a technical field and/or related technical experience.
• Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Working knowledge of kubernetes/docker/Tanzu/Vmware container solutions (CKA is plus)
• Working knowledge or experience of AWS, AZURE or other related cloud technologies.
• Experience in working with one or more devops tools like Ansible, Chef, Puppet, Terraform would be a plus.
• Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources.
• Ability to triage issues, and escalate them to appropriate engineering groups as necessary.
• Fluent in English with clear verbal and written communications skills.
• Self-motivated, self-starter who is not afraid to roll up their sleeves and do the right thing to help the customer succeed.
• Must be willing and able to work in an open office, team environment.
• Must be willing to work shifts and on-call rotations. 

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.​ 

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.