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Head of Supply Chain, Planning & Inventory, and Returns - Canada

Toronto

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE:

The Head of Supply Chain, Planning & Inventory, and Returns will be responsible for building and overseeing mid-to-last-mile logistics, managing planning and inventory levels, and handling returns to ensure a seamless customer experience while optimizing operational costs. This role involves developing and implementing efficient supply chain strategies, forecasting demand, managing inventory, and streamlining the returns process. Success in this position means achieving high operational efficiency, optimizing costs, and maintaining excellent customer satisfaction.

RESPONSIBILITIES:

  • Build and oversee mid-to-last-mile logistics operations.
  • Manage planning and inventory levels to ensure optimal product availability.
  • Oversee the returns process, ensuring efficiency and customer satisfaction.
  • Develop and implement supply chain strategies to optimize costs and improve service levels.
  • Forecast demand and plan inventory to meet customer needs.
  • Analyze supply chain data and metrics to identify areas for improvement.
  • Collaborate with suppliers, carriers, and other partners to ensure smooth operations.
  • Monitor and manage returns processing and identify trends to reduce future returns.
  • Ensure compliance with all relevant regulations and standards.

REQUIREMENTS:

  • +12 years proven experience in supply chain management, logistics, and inventory planning.
  • Strong understanding of mid-to-last-mile logistics operations.
  • Experience with returns management and reverse logistics.
  • Sell, onboard and successfully retain customers for QLS
  • Oversee all aspects of logistics operations, including transportation, warehousing,
  • Negotiate high-level contracts with carriers, third-party logistics providers, and suppliers to optimize cost and service levels.
  • Collaborate with senior leadership across departments to integrate logistics with company-wide strategies and initiatives.
  • Excellent analytical and problem-solving skills.
  • Ability to forecast demand and manage inventory levels effectively.
  • Strong communication and collaboration skills.
  • Experience with supply chain management software and tools.
  • Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field (or equivalent experience).
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 

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At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

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