Associate Director, Social and Community

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

Job Title: Associate Director, Social & Community

Location: San Francisco (required) 

Reports to: Head of Brand Marketing

About the Role

We’re looking for a sharp, culturally fluent, and creatively strategic Associate Director of Social & Community to lead the development and execution of Quince’s organic presence across all platforms — from Instagram and TikTok to Reddit and Facebook Groups.

This role is responsible not only for day-to-day performance, but for evolving Quince’s social strategy as a brand engine: driving engagement, strengthening community ties, showcasing our collaborations, and amplifying our IRL presence. You’ll manage and grow the social team, collaborate with creative and influencer partners, and ensure Quince shows up in a way that is relevant, human, and distinctly our own.

You’ll work closely with the Head of Partnerships & Collaborations to bring capsules and cultural moments to life socially, and with the Associate Director, Events & Sponsorships to translate in-person experiences into content that extends reach and resonance.

What You’ll Do

• Own the vision and strategy for organic social at Quince — driving growth, engagement, and brand storytelling
  
  
• Lead and mentor a high-performing team across social platforms (Instagram, TikTok, Pinterest, YouTube Shorts), branded content, Reddit, and Facebook Groups
  
  
• Develop a robust, data-informed channel strategy that ladders into brand goals, seasonal campaigns, and product launches
  
  
• Oversee all social content planning across evergreen, editorial, and launch moments — ensuring Quince’s voice remains elevated, insider-friendly, and trend-aware
  
  
• Collaborate with Head of Partnerships & Collaborations to amplify brand and creator collabs through original, high-impact content
  
  
• Partner with Head of Events & Sponsorships to build content loops before, during, and after experiential activations (e.g., pop-ups, F1, Modernism Week)
  
  
• Align closely with Influencer Marketing to maximize the impact of branded content and UGC — bridging organic and paid
  
  
• Lead the strategy and editorial calendar for Facebook Groups and Reddit, driving conversation and integrating community feedback
  
  
• Track and share weekly/monthly performance insights and industry trends with the broader brand and exec team
  
  
• Stay ahead of evolving platforms, algorithms, formats, and creator behavior — ensuring Quince stays at the forefront of social storytelling

What You Bring

• 6-8 years of social media or brand marketing experience, with proven leadership
• Track record of building and scaling social channels and communities for lifestyle brands
• Deep understanding of what makes content work on each platform — and how to differentiate in a crowded space
• Experience partnering across departments and translating collabs, events, and launches into social-first moments
• A refined creative eye and strong copy instincts — you know how to make a brand feel consistent and exciting
• Familiarity with Reddit, Facebook Groups, and Discord as community tools
• Strategic thinker, proactive executor, collaborative partner
  
  

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.