Junior Associate - SME Sales

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

The Role 

We are looking for a Junior Associate – Pre-Sales to support our sales team by qualifying leads, coordinating demos, and handling basic product queries. This is an entry-level role ideal for freshers or those with up to 1 year of experience looking to start their career in fintech sales.

Roles and Responsibilities

• Call inbound and outbound leads to understand their business details.
• Qualify leads based on criteria like business type, turnover, GST, etc.
• Use a lead scoring sheet provided by the sales team.
• Update lead status and notes in CRM or Google Sheets.

• Tag leads as hot, disqualified, or nurture based on outcomes.

• Schedule product demos or RM calls for qualified leads.

• Coordinate closely with the Sales/BD team for smooth handovers.

• Follow up with unresponsive leads via email or WhatsApp.

• Give a high-level pitch of products like current accounts, credit lines, payouts, etc.

• Answer basic queries using a pre-approved FAQ guide.

• Share daily/weekly reports on - Calls made, Leads qualified, Leads handed over, Drop-off reasons.

Skills and Qualifications

• 0–1 year of experience in sales, inside sales, BPO, or customer support

• Internship experience in BFSI/startups is a bonus

• Basic knowledge of CRM tools and Google Sheets

• Good communication skills (spoken and written)

• Ability to follow standard processes and keep things organized

• Self-motivated and eager to learn in a fast-paced environment