Job Application for Associate Director - Key Accounts at Razorpay Software Private Limited

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role:

We are looking for an experienced professional to drive long-term value by sustaining and strengthening relationships with key clients that contribute significantly to Razorpay’s revenue. This role focuses on account growth, client satisfaction, and seamless internal collaboration to deliver excellence.

Key Responsibilities:

Develop and maintain strong, trust-based relationships with key clients and stakeholders.
Drive account growth through effective cross-selling and up-selling strategies to meet and exceed portfolio targets.
Conduct regular business reviews to ensure high levels of client satisfaction and identify new opportunities.
Participate in client meetings—onsite and remote—to deepen engagement and understand evolving needs.
Meet relationship management KPIs and maintain accurate, up-to-date client data and reporting.
Coordinate with internal teams to ensure client requirements are addressed efficiently and effectively.
Proactively escalate and resolve any client issues or concerns to ensure long-term retention.
Conduct client satisfaction surveys and analyze feedback for continuous improvement.
Monitor service performance against SLAs and flag any potential deviations or risks.
Maintain and update the CRM system with client-related developments and changes.

Required Qualifications:

Minimum 12 years of relevant experience in Key Account Management or B2B Sales.
Proven expertise in managing enterprise-level clients in a fast-paced environment.
In-depth understanding of best practices in customer relationship management.
Excellent interpersonal and communication skills with a customer-first mindset.
Self-driven, with a proactive and result-oriented approach.
Strong work ethic, professionalism, and the ability to thrive under pressure.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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Associate Director - Key Accounts

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