Senior Manager, Digital Product Management

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Overview

Join an iconic brand that is set to redefine the pick-up truck and rugged SUV marketplace. As a Senior Manager, Digital Product Management, you will lead the development and enhancement of digital platforms that support Scout’s aftersales, service, and maintenance operations. You will focus on ensuring an exceptional customer experience through the campaign management system and customer-facing vehicle service mobile app.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Define the digital product vision, strategy, and roadmap for Scout’s service and maintenance platforms, ensuring a customer-centric approach.
• Oversee and enhance the external customer-facing vehicle service mobile app to deliver seamless experiences for customers scheduling appointments, managing maintenance & repairs, and accessing service history.
• Drive innovation within the app to ensure easy service scheduling, real-time updates on vehicle status, and personalized recommendations for vehicle maintenance.
• Lead the development and optimization of the vehicle software campaign management system to support recalls, campaigns, software updates, and maintenance alerts.
• Manage the end-to-end process for campaign management, from planning and execution to monitoring effectiveness, ensuring alignment with Scout’s engineering and aftersales strategy.
• Collaborate closely with engineering, design, aftersales, and marketing teams to ensure that both the service mobile app and campaign management system meet customer needs and business objectives.
• Oversee the roll-out of digital products and key supporting systems down to the retail level. Ensure correct usage, support, and management of system users.
• Develop and manage the necessary budget for product development, implementation, and ongoing maintenance of the digital products and systems.
• Act as the go-to expert for service, care, and digital product management within Scout, fostering collaboration across teams to drive product success.
• Hire, develop, and retain a high-performing team of product managers to support product execution and scaling.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Fremont, California.
• The responsibilities of this role require attendance at in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Experience:
  • 10+ years of product management experience, with a strong emphasis on technical platforms.
  • Experience leading teams in direct-to-consumer aftersales or similar environments is highly preferred.
  • Demonstrated success in building and launching complex digital systems for Aftersales, Software Campaign Management, or related automotive spaces.
  • Direct to consumer aftersales experience is a plus.
• Technical Expertise:
  • Strong understanding of system architecture, APIs, and cloud technologies.
  • Experience with enterprise-level systems such as CRM, ERP, or service management platforms.
• Skills:
  • Exceptional leadership, communication, and collaboration skills, with a proven ability to influence and align senior leadership and cross-functional teams.
  • Data-driven decision-making abilities and experience with tools for analytics and performance measurement.
• Education:
  • Bachelor's degree in Computer Science, Engineering, or a related field. MBA or advanced technical degree preferred.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $160,000.00 - $192,500.00

Internal California base salary range = $176,000.00 - $211,750.00

Internal leveling code: M7

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.