Job Application for Director, Global Direct-to-Consumer Operations at SharkNinja

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

What You’ll Do

We are seeking a results-driven Director of Global Direct-to-Consumer (DTC) Operations to lead and scale end-to-end DTC operations across markets. This role owns the Order-to-Porch experience, partnering cross-functionally to deliver exceptional consumer service, operational efficiency, and profitable growth through a culture of continuous improvement, automation, and AI-enabled decision-making.

The ideal candidate brings deep expertise across DTC fulfillment, order management, last-mile logistics, inventory strategy, and cross-functional leadership, with a demonstrated ability to embed operational excellence and innovation at scale.

Own and Elevate the Order-to-Porch Consumer Experience

Partner cross-functionally to define and execute global fulfillment and order management strategies that deliver seamless order processing, end-to-end visibility, and reliable last-mile delivery.

Establish, monitor, and continuously improve KPIs (e.g., Order to Porch, Lost-in-transit, cost per unit, consumer satisfaction) using data, experimentation, and automation.

Lead root-cause analysis and continuous improvement initiatives to eliminate friction and variability across the consumer journey.

Optimize Returns & Refunds Through Continuous Improvement

Partner with Reverse Logistics to design and continuously optimize returns and refunds processes to improve speed-to-refund, reduce cost, and enhance consumer trust.

Apply Lean principles, automation, and AI-enabled insights to reduce touchpoints, improve recovery, and prevent avoidable returns.

Own Inventory & Fulfillment Strategy

Ensure optimal in-stock availability of products, parts, and accessories through data-driven inventory planning and replenishment strategies.

Optimize fulfillment network design and inventory placement using advanced analytics and AI to balance speed, cost, and scalability.

Drive continuous improvement with DC Operations and 3PL partners through performance management, process standardization, and technology enablement.

Optimize Parcel Freight & Logistics

Leverage predictive analytics and AI to partner with internal stakeholders for carrier selection, routing decisions, and capacity planning.

Establish a test-and-learn mindset to continuously improve network performance and resilience to deliver against

Drive Technology, Automation & AI Innovation

Partner with Digital Technology and Logistics teams to deploy scalable order management, fulfillment automation, and omnichannel capabilities.

Champion the adoption of AI-driven solutions across forecasting, exception management, fraud prevention, and customer experience.

Standardize processes and embed continuous improvement mechanisms to ensure technology delivers measurable business impact.

Enable Commercial & Promotional Strategy

Collaborate with DTC Commercial and Marketing teams to enable promotions, bundles, and launches that are operationally efficient, scalable, and margin-accretive.

Use scenario modeling and AI-enabled forecasting to ensure operational readiness for peak events and global expansion.

What You’ll Bring

Proven leadership experience in DTC operations, including order management, fulfillment, last-mile logistics, inventory, and consumer experience.

Demonstrated success embedding continuous improvement methodologies (Lean, Six Sigma, or similar) in complex, fast-moving environments.

Experience applying automation and AI to improve operational performance, decision-making, and scalability.

Strong financial acumen with a track record of managing budgets, optimizing cost-to-serve, and driving sustainable savings.

Data-driven decision-maker with deep experience using KPIs, analytics, experimentation, and insights to drive results.

Collaborative, influential leader with success partnering across Commercial, Technology, Supply Chain, and Finance.

Clear, executive-level communicator able to translate operational and technical insights into business impact.

A hands-on, entrepreneurial mindset—comfortable rolling up your sleeves, leading by example, and building high-performing teams.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$161,300 - $247,300 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

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SharkNinja, Welcoming Everyone

At SharkNinja, we take pride in our uniqueness. Our innovation extends beyond our products to the way we work, embracing diversity as a cornerstone of our success. We recognize that our differences make us stronger, more creative, and better at what we do. Our workforce should reflect the diversity of our customer base, which is why our recruitment commitment is to truly be an exemplary, equal opportunity employer, fostering a welcoming and inclusive workplace.

We are looking for you as a valued candidate, to help us achieve our commitment by participating in this short questionnaire. You can choose if you want to complete the questions, if you do your answers will help us to ensure our hiring practices are inclusive, and in return we commit to treating the information you provide with respect by applying technical measures to your response to remove it from your candidate record.

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None of the hiring team will have access to your responses, therefore the information you provide will NOT be used as part of your application process.

The data will be used to report on our recruitment process and its success in supporting Diversity, Equality, and Inclusion.

You can review our privacy statement at this link: Candidate Privacy Notice.

You can exercise your Data Subject Rights at any point during or after our recruitment process. For more information, please visit our Candidate Privacy Notice here

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Director, Global Direct-to-Consumer Operations

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