Office Operations Coordinator

About Us 

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. 

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

London Engineering Office | Battersea | Full-time | On-site

About the Role

We're looking for an Operations Office Coordinator to support the team behind the next generation of Shark and Ninja products. Based in our London Engineering office in Battersea, you'll play a critical role in keeping our day-to-day operations running smoothly, enabling engineers and cross-functional teams to focus on innovation.

This role combines operational coordination, logistics management, supplier administration, and office support. You'll take ownership of our shared Operations inbox, manage post and courier processes, coordinate purchasing and supplier requests, and help ensure our office runs efficiently every day.

We're looking for someone who is highly organised, proactive, and solution-oriented, with a strong attention to detail and a passion for delivering excellent service.

What You'll Do

Operations & Team Support

• Own and manage the shared Operations inbox, ensuring requests are triaged, prioritised, and resolved efficiently.
• Act as a key point of contact for purchasing requests, supplier queries, and operational support across the business.
• Coordinate purchasing activities from request through to completion, working closely with Finance, Legal, and other internal stakeholders.
• Support supplier onboarding processes and ensure requests progress smoothly through internal workflows.
• Provide timely updates and clear communication to stakeholders, ensuring visibility and accountability throughout.
• Leverage AI tools and technology to improve efficiency, streamline processes, and identify opportunities for continuous improvement.

Post, Courier & Logistics Management

• Manage inbound and outbound post across SharkNinja's London offices.
• Coordinate domestic and international courier shipments, ensuring deliveries are managed accurately and efficiently.
• Maintain delivery records, shipment tracking, and inventory logs.
• Serve as the primary contact for employee delivery and courier queries.
• Monitor logistics activity proactively, identifying and resolving issues before they impact operations.
• Oversee the receipt, tracking, storage, and disposal of items where required.

Office Operations

• Support the Office Manager with office events, team activities, and operational initiatives.
• Manage expense submissions, purchase requests, and reconciliation activities for corporate spending.
• Maintain accurate administrative records and operational documentation.
• Support ad hoc projects and operational priorities as business needs evolve.
• Build strong relationships across teams and contribute to a positive, collaborative office environment.

What You'll Bring

• Experience supporting a busy operations, office administration, facilities, or business support function.
• Proven ability to manage a high-volume shared inbox and coordinate multiple priorities simultaneously.
• Strong organisational skills with exceptional attention to detail.
• A proactive, solutions-focused mindset and the ability to work independently.
• Confidence using technology and AI tools to improve productivity and ways of working.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
• A hands-on approach and willingness to support wherever needed.
• Comfort working in a fast-paced environment where priorities can change quickly.
• Ability to work on-site Monday to Friday and undertake the physical aspects of managing deliveries and shipments.