EV Sales & Customer Engagement Specialist (Mandarin–English Bilingual)

Compensation: Competitive hourly pay ($30–$45/hr)
Confidentiality: All applications will be handled in strict confidence.

Join Sony Honda Mobility of America Inc.

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!

Position Summary

Sony Honda Mobility of America (SHMA) is seeking a Mandarin–English Bilingual EV Sales & Customer Engagement Specialist to join our AFEELA team in the San Francisco Bay Area. This customer-facing role is essential to delivering a premium ownership journey—from the first interaction to long-term brand engagement.

In this role, you’ll drive the end-to-end sales process while creating memorable, luxury experiences in our studios, at events, and through roadshow activations. You’ll engage Mandarin-speaking clients directly, while also collaborating seamlessly with English-speaking teams, ensuring every customer interaction reflects AFEELA’s high standards of hospitality and innovation.

This opportunity is ideal for someone with a proven record in luxury or high-tech sales, who is passionate about EVs, cross-cultural engagement, and elevating the customer experience.

Job Responsibilities

• Engage customers in both Mandarin and English, delivering personalized product presentations, studio appointments, and test drives.
• Manage the full sales lifecycle: lead qualification, demos/test drives, proposals, negotiations, purchase coordination, delivery, and post-delivery engagement.
• Represent SHMA at studios, events, roadshows, and activations, ensuring premium, culturally fluent experiences.
• Maintain accurate pipeline activity in the CRM; execute timely follow-ups and achieve personal sales/KPI targets.
• Master and communicate AFEELA vehicle features, charging solutions, and connected services in both languages with clarity and confidence.
• Support customer onboarding and long-term loyalty, including service coordination and owner events.
• Collaborate with Marketing, Delivery, Service, and Product teams to align customer communications and handoffs.
• Provide customer insights, particularly from Mandarin-speaking clients, to shape sales strategies and improve brand experiences.

Required Qualifications for Position

• 2–5 years of success in premium automotive, luxury retail, or high-tech sales, with a record of exceeding sales goals.
• Bilingual fluency in Mandarin and English (verbal and written); ability to explain technical concepts clearly in both languages.
• Full sales cycle experience—from prospecting to close and beyond.
• Strong interpersonal and presentation skills with a consultative, customer-first approach.
• Comfort working on-site in a fast-paced, startup environment with flexibility for evenings, weekends, and holidays.
• Willingness to travel frequently across the Bay Area and throughout California (Fremont, San Francisco, San Jose, San Diego, Beverly Hills).
• Proficiency in CRM platforms and productivity tools (Microsoft Office / Google Workspace).
• Valid driver’s license and clean driving record.

Preferred Qualifications for Position

• Experience in EV or direct-to-consumer automotive sales.
• Background in luxury/premium brand sales or high-touch experiential retail.
• Experience in event or roadshow activations, or studio operations.

Additional Details

• Work Arrangement: Primarily on-site in the San Francisco Bay Area, based out of Fremont.
• Travel Requirements: Frequent travel across California; occasional out-of-state or international travel may be required.
• Role Structure: Full-time and part-time opportunities available; lead-track for high-performing candidates.
• Visa Sponsorship: Not available.
• Confidentiality: All applications will be treated as strictly confidential.

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated pay for this position is $30–$45 per hour. This range does not include other compensation components or benefits that an individual may be eligible for. The actual rate offered depends on factors such as qualifications, years of relevant experience, unique skills, education/certifications, and work location.

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants

Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at SHMA-Recruiting@sony-honda-mobility.com Please indicate the position you are applying for.

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