Customer Service Operations Associate

Join Sony Honda Mobility of America Inc.

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!

Position Summary

Sony Honda Mobility of America (SHMA) is seeking a motivated and detail-oriented Customer Service Operations Associate to join our growing team in Torrance, CA. In this role, you will help build and maintain SHMA’s customer service operations, including support for repair, maintenance, and body and paint processes.

You will play a key role in supporting the customer journey by coordinating with service partners, documenting service-related information, and helping resolve customer and business partner inquiries. A strong customer-first mindset, proactive communication skills, and a desire to learn and grow will be essential to success in this position.

This is an exciting opportunity for a professional who thrives in a fast-paced, startup-like EV environment and wants to contribute to the future of mobility.

Job Responsibilities

• Support cross-functional teams in implementing customer service operational processes across regional and local markets.
• Assist in planning and coordinating key services with third-party providers, including periodic maintenance, general and warranty repairs, and body and paint repairs.
• Coordinate service scheduling, logistics, and communication between internal teams and external partners.
• Maintain accurate records in internal databases, documenting technical details, customer interactions, and service outcomes.
• Collaborate with the customer service team to track open issues, escalate concerns, and ensure timely resolution.
• Verify invoices, resolve account discrepancies, and support general recordkeeping for service operations.
• Identify customer needs and provide guidance on basic product information, features, and functionality.
• Support continuous improvement efforts by identifying process gaps and contributing feedback for optimization.
• Assist with operational readiness for new service programs and future initiatives as SHMA expands.

Required Qualifications for Position

• Bachelor’s degree preferred; equivalent experience considered.
• 2–4 years of experience in customer service operations, service coordination, or a related support role.
• Strong organizational and time management skills with keen attention to detail.
• Excellent written and verbal communication skills, with a customer-first mindset.
• Demonstrated experience with recordkeeping, invoice verification, and resolving discrepancies across multiple accounts.
• Proficiency in Microsoft Office Suite and other general business software tools.
• A proactive, solutions-oriented approach to challenges, with a strong desire to learn and grow.

Preferred Qualifications for Position

• Basic understanding of automotive service, repair, or technical processes.
• Prior experience in automotive, mobility, or technology industries.
• Familiarity with CRM systems or service management tools.
• Ability to work effectively in a dynamic, evolving environment.

Additional Details

• Work Arrangement: On-site in Torrance, CA, Monday through Friday, 8:30 AM to 5:00 PM. Occasional evenings or weekends may be required based on business needs.
• Travel Requirements: Minimal; occasional local travel may be required for vendor or partner support.
• Visa Sponsorship: Not available for this position.

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated annual base salary for this position is $75,000–$90,000. This range does not include other compensation components or benefits. The actual base salary offered will depend on factors such as the candidate’s qualifications, years of relevant experience, specialized skills, certifications, and work location. 

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants

Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at SHMA-Recruiting@sony-honda-mobility.com Please indicate the position you are applying for.

#LI-LS1