New

Community Coordinator (Contract)

United States, Los Angeles, CA

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.


Join the award-winning team that created God of War

The Community Team at Santa Monica Studio works to provide our fans with a best-in-class experience across our social channels. We are looking for a highly driven and passionate individual to join our team as a Community Coordinator. 

A Community Coordinator is relied upon to assist the Community Manager and wider Community Team in the execution of operational tasks that support our long-term player engagement strategy.

Responsibilities

Support the Community Strategy

  • Communicate directly with fans, building strong relationships and maintaining a visible external presence on social media sites/forums
  • Contribute to and maintain our community engagement strategy, including methods for acquisition, moderation policies, content building, and other outreach initiatives
  • Assist in generating assets to support communications needs
  • Provide copyediting and publishing logistic support for publication across online platforms
  • Help in the creation of benchmarking documentation to track the latest trends across the industry and digital media spaces

Community Feedback

  • Assist the Community Manager in compiling regular, comprehensive reports covering both qualitative and quantitative assessment regarding player sentiment online
  • Monitor and track incoming bug reports, feedback, and inquiries from players, ensuring timely responses and resolution
  • Collaborate closely with the development team to prioritize and escalate critical issues for efficient follow-ups and tracking of bug fixes
  • Actively monitor social media platforms, forums, and community channels to identify user-reported issues, bugs, and issues and create or update tickets accordingly

Discord Moderation

  • Collaborate with the Community Manager to organize events and activities that engage our community
  • Work closely with moderators to maintain a positive and inclusive environment within our Discord community
  • Proactively deescalate conflicts and address issues raised by community members as well as assist in answering ModMail tickets

Highlight the Fans

  • Identify and bring forth UGC created by our community members to the Community Manager
  • Curate UGC content to be featured in social media posts, monthly reports, and/or UGC video roundups to highlight the creativity of our community

PC Support

  • Monitor Steam HUB pages and community threads regularly to stay updated on player discussions, feedback, and issues
  • Proactively identify and escalate any emerging issues, concerns, or violations of community guidelines to the community team
  • Respond promptly to flagged and reported content, including inappropriate posts, spam, or offensive material, and take appropriate action to remove or address it

Recruitment

  • Collaborate with the recruiting team to create social media assets and copy to promote open positions within the studio

Skills

Effective Communicator & Collaborator

  • Excellent verbal and written communication skills and the ability to partner effectively with a diverse range of roles across the studio and SIE
  • Consistently able to demonstrate good judgement and critical thinking skills regarding how to position information to various stakeholders with a wide range of objectives
  • Able to distill and present information in a clean, professional manner across a variety of formats including PowerPoint, spreadsheets, text documents, etc. with a good eye for detail
  • Adept with conversation management and moderation on online platforms; in particular the ability to de-escalate in a professional and calm manner

Proactive Independence

  • Able to work independently once direction is provided, as well as quickly digest and effectively implement feedback when given
  • Comfortable proactively communicating needs and potential blockers to ensure deliverables can be executed on-time and at a high-quality level

Online Community Expert

  • Well-versed in the culture and expectations of console/PC gamers
  • Fluent with current social media platforms and trends, especially Twitter/X, Facebook, Instagram, Reddit, Discord, Twitch, and TikTok

Project Management Craftsmanship

  • Strong organizational and project management skills, including tracking multiple ongoing tasks/deliverables simultaneously from beginning to end
  • Ability to manage short and long-term deliverables with emergent/changing priorities

Education & Experience

  • 1-2 years of experience in a community or digital communications role
  • Four-year undergraduate college degree or equivalent qualifications

Preferred Experience

  • Previous experience in the video games industry
  • Experience with JIRA and other database software
  • Basic competency with editing software like Photoshop and Premiere Pro for static/video assets

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Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

 

At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. 

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate.

$39.33 - $59.04 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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