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Manager, US Client Services

United States, Remote, Remote

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

 

The Manager is responsible for overseeing all distribution operations, partnering closely with Distribution Center (DC) leadership to implement process improvements and monitor key performance indicators to ensure 

What you'll do:

  • Inventory & Shipping Coordination
    • Collaborate with Sony Music, US Supply Chain, and Legacy SCS DC to manage inbound inventory and outbound shipping activities.
    • Conduct daily reviews of open orders and shipments with Legacy SCS DC.
  • Transportation Management
    • Liaise with Connective Global Logistics (CGL) for shipping quotes and optimal transit times.
    • Analyze monthly performance metrics, including on-time shipping and freight spend.
    • Review and validate invoice reports.
  • Forecasting
    • Lead bi-monthly calls with the Sony Sales Team to review upcoming releases and promotional deals.
    • Provide annual forecasts to the DC and update based on sales input.
  • Reporting & Analytics
    • Prepare and distribute the Monthly Physical Dashboard, including analysis and results for management.
    • Develop, prepare, and analyze monthly SLA and key distribution metrics.
  • Account & System Management
    • Maintain high-level oversight of account-specific operations.
    • Ensure proficiency in order entry, customer maintenance, inventory controls, claims, returns, custom billing, and report creation (Business Objects).
  • Process & System Enhancements
    • Collaborate with Sony IT on system testing and enhancements.
    • Drive process improvements and efficiency initiatives within the team.
  • Compliance (SOX)
    • Review monthly and quarterly inventory comparisons.
    • Validate cycle counts from the DC and update narrative documentation as required.
  • Collaboration
    • Participate in weekly and ad hoc meetings to support operational goals.

Who you are:

  • Bachelor’s degree in business administration.
  • 3–5 years of experience in Supply Chain Management.
  • Proficiency in Microsoft Office Suite.
  • Ability to travel domestically
 

What we give you:

  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.  
  • The space to accelerate progress, positively disrupt, and create what happens next  
  • Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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