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Group Product Manager, Trust & Safety

San Francisco, CA

About This Role

Strava is the leading digital community for active people with more than 135 million athletes, in more than 190 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love and/or what device you use. Everyone belongs on Strava when they are pursuing an active life.

Strava is hiring a Group Product Lead of Trust & Safety to lead our Trust & Safety Product Management Team. The Trust & Safety team identifies and solves the biggest problems that may put our athletes' physical and emotional safety at risk. In this role, you will have the opportunity to develop platform-wide solutions to mitigate abuse.

As the Group Lead of Trust & Safety, you will be responsible for building safety features, growing and scaling product launch processes, and shaping strategic product roadmaps and tools. You will be tasked with connecting the big-picture with the small details that make elegant and fully thought-through solutions. You will collaborate with cross-functional partners to set a broad strategic vision to prevent fraud and abuse and enhance trust. You will execute the vision by designing and implementing technical ML/AI solutions, increasing automation and working cross-functionally to address problems related to feature safety, privacy, and platform integrity.

This role will be based in our San Francisco office with a hybrid in-office work requirement of at least 3 days per week

For more information on compensation and benefits, please click here.

You’re excited about this opportunity because you will:

  • Develop, implement, own, and improve product features with trust at its core
  • Drive best-in-class privacy and AI safety-first feature development
  • Design scalable prevention and detection solutions that account for growth and product innovation.
  • Collaborate with key cross-functional stakeholders to mitigate risk across a suite of products.
  • Produce metrics to show the performance of the abuse prevention teams and systems for use in reporting.
  • Thrive in a fast-paced environment, able to deliver within established deadlines.

You will be successful here by:

  • Leading with authority and velocity. Leverage product management leadership to advocate for change with velocity in collaboration with cross functional teams while providing space for innovation to improve the athlete experience.
  • Managing product development end-to-end. Use Agile or Scrum methodologies to drive projects from ideation to launch.
  • Balancing priorities. Ability to prioritize features/products with input from teams across company, balancing different perspectives and priorities.
  • Navigating ambiguity. Experience working with ambiguity, make recommendations to a wide range of stakeholders, and deliver results.
  • Monitoring Trust & Safety trends. Identify and analyze opportunities to improve the athlete experience and drive operating efficiency to support the strategic and operational goals of Trust & Safety.
  • Measuring Trust & Safety. Define KPIs and metrics to effectively measure user safety and trust factor.
  • Promoting Trust & Safety education. Provide mentorship on sophisticated, high-visibility cases and projects; adapting and realigning priorities in response to emergent crises.

We’re excited about you because you:

  • Have 8+ years of Product Management experience, with proven Trust & Safety outcomes.
  • Have a proven record of collaborating with a world-class team to build successful products.
  • Are experienced with proactively addressing safety-related needs for product features and internal processes and systems.
  • Are eager to work in a fast-paced, collaborative environment and amongst the ever-changing nature of scale and growth.
  • Are a self starter with a sense of urgency and are passionate about protecting our users.
  • Have experience with various aspects of trust, safety, fraud and abuse types in technology, media services, content and account space.

About Strava

Strava is Swedish for “strive,” which epitomizes who we are and what we do. We’re a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best. With billions of activity uploads from all over the world, we have a humbling and adventurous vision: to be the record of the world’s athletic activities and the technology that makes every effort count.

Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.

Despite challenges in the world around us, we are continuing to grow camaraderie and positivity within our culture, and we are unified in our commitment to becoming an antiracist company. We are differentiated by our truly people-first approach, our compassionate leadership, and our belief that we can bring joy and inspiration to athletes’ lives — now more than ever. All to say, it’s a great time to join Strava!

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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