Associate Recruiter/Office Assistant

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we’re looking for

This role is unique as it will be two-fold, you will work as an Associate Recruiter and also flex as needed to support events, recruiting coordination, and the in-office experience for our employees. 

As an Associate Recruiter, you will recruit for non-technical positions and leverage your recruiting expertise to drive the entire hiring process and ensure a diverse, skilled workforce. As an Employee Experience Coordinator, you will be an essential member of the office environment and responsible for organizing all activities that facilitate the smooth running of an office through a range of administrative, financial, and managerial tasks, including hosting events for employees. 

This role will report directly to the Director of Recruiting. 

What you’ll be working on

• Manage end-to-end recruitment for a range of positions, prioritizing a positive candidate experience at every stage of the hiring process. Identify opportunities to enhance and streamline recruitment processes. 
• Collaborate with hiring managers to understand diverse hiring needs and provide strategic support. 
• Manage the logistics of the entire candidate process from scheduling virtual and in-office interviews to offer negotiations. 
• Provide scheduling and administrative support to a Senior Recruiter based in Costa Rica.  
• Develop and maintain documentation for office procedures and processes. 
• Manage vendor relationships, including building management, security, and catering including ordering snacks and restocking inventory.  
• Administer onsite guest and vendor check-in, access badging employees, and visitors. Monitor office utilization data as needed. 
• Use Zendesk service desk to address employee inquiries, concerns, and feedback promptly and accurately. 
• Coordinate office events, including promotion, scheduling, and coordination. Collaborate with other teams within SurveyMonkey as needed. 

We’d love to hear from people with

• 2+ years of full-cycle recruiting experience for both technical and non-technical positions in a corporate environment and 1-2 years of office management or event experience. 
• Experience using an applicant tracking system (Greenhouse a plus), scheduling tools (GoodTime a plus), and sourcing tools.  
• Strong negotiation skills for successful offer closures and vendor management. 
• Strong prioritization skills with the ability to manage multiple tasks to completion. 
• Proficiency in Google Suite, including spreadsheets, documents, and slides. 
• Ability to work independently from a geographically dispersed team.  
• Must be able to lift up to 10 kilograms. 
• Ability to communicate written and orally in English at the B2+ level 

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.