Software Engineer II

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Duties and Responsibilities:

• Work Environment: The profile highlights the requirement of working independently in a remote setting while being a part of small teams. Effective communication with coworkers and stakeholders is emphasized, which is crucial for remote collaboration.
• Product Development: The main responsibility is to contribute to the development of a high-quality product that is competitive in the market. This involves implementing a scalable, stable, and user-friendly product capable of accommodating the company's growth.
• Collaboration: The profile stresses collaboration with experienced software engineers in various stages of Talkdesk product development. It also mentions collaboration with support engineers and customer support representatives to enhance usability and address technical issues.
• Agile Environment: The job requires proficiency in working within an agile software engineering environment. This involves adhering to practices like source code control, release cycles, testing, and continuous deployment.
• Technical Problem Solving: The role emphasizes the challenge of solving complex technical problems on a daily basis, which offers immediate visibility into the impact of your work and its value to customers.

Requirements:

• Bachelor's or Master's degree in Computer Science or a related field.
• Experience implementing backend services using Kotlin/Java and Spring or Ruby
• Experience with REST API design and implementation.
• Some experience with Microservices-based architecture using cloud platforms
• Experience with one or more database technologies (PostgreSQL, ScyllaDB/Cassandra, MongoDB, Redis, Elasticsearch).
• Some experience using Messaging queues and data streaming (any of these: RabbitMQ, Kafka, Flink)
• Some experience with Docker/Kubernetes container technologies
• Some experience with DevOps practices: CI/CD (any of these: Jenkins, Github Actions, Argo), observability (any of these: Dynatrace, Grafana, New Relic, OpenTelemetry).
• Passion for producing clean, standards-compliant, secure code.
• Advocate for automated testing, continuous integration, and safe deployment practices: unit tests, integration testing
• A Plus: Having experience implementing solutions using the Twilio platform

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.