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National Channel Director

Chicago

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

As a member of this fast-growing Channel organization, you will be responsible for developing and nurturing a portfolio of channel partners across the global SaaS and telecom ecosystems. You will also be responsible for generating pipeline quota for your channel partner accounts. The ideal candidate will possess a strong SaaS and/or telecom background of direct sales and channel partner development. You must be comfortable operating in a fast-paced, dynamic environment, interacting with partner prospects at a wide range of organizations and working hand-in-hand with channel partners to generate new business. This position has a base salary, incentive compensation and stock options. If you’re looking for an opportunity to join an amazing team and deliver incredible value to individuals and businesses, then this is the opportunity for you.  

Responsibilities:

  • Supporting TSB's (Technology Solution Brokers) and the referral channel

  • Drive engagement, pipeline and ultimately revenue through Talkdesk’s partnerships

  • Engage other prospective platform partners, and explore and define strategy and opportunities

  • Structure, negotiate and execute deals with prospective platform partners

  • Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents

  • Collaborate with our Sales, Marketing, Product and Customer Success teams to identify high value opportunities and create partner enablement content and infrastructure

  • Prepare tailored presentation materials and conduct presentations/demos to accelerate partner acquisition and retention

Requirements:

  • BA/BS degree; MBA preferred

  • Experience in CX, CCaaS or AI

  • 4+ years working in SaaS/technology business development and/or sales

  • Proven results in partnerships, including negotiating agreements, navigating complex organizations, onboarding partners, and managing/optimizing ongoing relationships

  • Engaging personality with excellent communication and presentation skills

  • Experience communicating persuasively to internal and partner executives

  • Highly organized self-starter who runs toward opportunities

  • Creative and critical thinker

  • Comfortable operating in a fast-paced, dynamic startup environment

  • Willingness to travel as needed (up to 50%)

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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