Position Summary: The Member Success Associate is a key member of the Center for Transformation team that serves as the main resource accountable for tracking and managing member value by ensuring participation in Academy events. Primary Job Duties: Project manage weekly team meetings and report on key metrics related to member utilization Track key member KPIs to monitor membership status and report back to the Account Management team to inform renewal strategy Accountable for event recruitment and registration for both in-person and virtual events (including industry & health system member name identification and bio collection) Work with the Program leads, Business Development, and Marketing teams to support targeted health system and industry recruitment campaigns for new and underrepresented programs Work within the business unit to assist with member calls; scheduling both within the health system and industry segments Work with the Marketing team to utilize Marketo email to streamline weekly program communication to members (report back open and click rates) Other duties as assigned Minimum Qualifications: Bachelor’s Degree required 1-2 years experience in a sales or customer-focused role Comfortability with being on the phone often and calling members  Interest in the Healthcare Industry  Ability to come into the office 2-3 days a week (hybrid opening) Interpersonal Skills & Attributes: Customer-focused Ability to influence others at senior levels Team approach to working with others Ability to perform a variety of duties within any work-day Organizational skills from planning to execution of tasks and projects Attention to detail Ability to work independently and as a team member Self-directed and resourceful Excellent communication and interpersonal skills both internally and externally as well as by phone and via email Able to develop personal organization tactics to meet goals Able to find multiple solutions to a complex problem Able to manage multiple competing priorities Interest in healthcare subject matter   Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision. The employee will be seated a majority of the time. The employee will be required to use computer screens all of time.