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Agentforce Developer (Contract - Offshore)

Offshore

THUNDER | JOB DESCRIPTION

Agentforce Developer (Contract)

Location: Offshore, Remote (Preferably Latin America, Philippines, or India)

Position Overview: 

Thunder is committed to leveraging cutting-edge technologies to empower businesses and transform the way they operate. As part of our growth strategy, we are seeking an experienced Agentforce Developer Contractor to support current (and possible future) Agentforce projects. You will be responsible for leveraging artificial intelligence capabilities to enhance and optimize Salesforce solutions for our clients. You will collaborate with cross-functional teams to develop custom AI Agentforce solutions, and drive innovation to streamline business processes and deliver exceptional customer experiences.

This role demands proficiency in Flow, LWC, APEX and platform features. The ideal candidate will have hands-on experience with Agentforce, even in its early stages, and a strong track record of configuring Salesforce implementations that include Einstein within Sales Cloud, Service Cloud, and Marketing Cloud.

Our Salesforce AgentForce Developer will:

  • Develop and maintain Salesforce applications using APEX and other Salesforce technologies.
  • Analyze business processes and translate them into effective Salesforce solutions.
  • Design, configure, and maintain Salesforce lab demo environments to support testing, demonstrations, and training sessions, ensuring optimal performance, security, and data integrity.
  • Manage Salesforce projects from conception to implementation, ensuring they align with business objectives. 
  • Collaborate with cross-functional teams, delegating tasks to all project team members in order to deliver high-quality projects that use AI in Salesforce.
  • Lead projects by being the primary point of contact for clients and Project Managers, along with being accountable for each project team member’s performance within the project.
  • Provide technical support and training to users as needed, including explaining Generative AI fundamentals.
  • Stay updated with Salesforce releases and recommend improvements leveraging new features, especially around Agentforce, Data Cloud, and AI capabilities.

Qualifications:

  • 5+ years experience developing specifically for Salesforce, specifically in Sales & Service Cloud. 
  • Hands-on experience with Agentforce - yes, we know it’s brand new - but we’re looking for more than just surface-level exposure. Ideally, you've spent time actively configuring and working within the tool, not just watching the demo.
  • Preferred experience: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), DataCloud (External Data Input), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).
  • Exposure and experience with Generative AI technologies or capabilities.
  • Hands-on experience working with data sources, APIs, and integration tools to ensure seamless data flow and accurate data management within the Salesforce ecosystem.
  • Experience with data management and governance best practices including privacy and consent.
  • Detailed understanding of the development of modules within Salesforce and how those modules tie into a broader solution.
  • Proficiency in programming using Salesforce.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
  • Bachelor's or Master’s degree in Computer Science, MIS, IT or other computer related disciplines.
  • Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects.
  • Strong communication skills – written, verbal and interpersonal.
  • Self-motivated with strong analytical and problem-solving skills.
  • At least 3 Active Salesforce Certifications 
    • Preferred:
      • Salesforce Certified Sales Cloud Consultant
      • Salesforce Certified Service Cloud Consultant
      • Salesforce Certified Experience Cloud Consultant
      • Salesforce AI Associate
      • Salesforce AI Specialist

*Please note that this job posting is for our contractor dream team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. Additionally, your employment status will be that of an independent contractor, meaning you will be responsible for your own taxes and insurance. Please ensure that any outside commitments do not interfere with your responsibilities, availability, or ability to perform effectively in this position. We encourage all applicants to thoroughly discuss Thunder's contractor agreement terms during the Talent Screen.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

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