Stores Operations Specialist

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at a reduced price of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.We’re growing fast: Our community of 122+ million users in 19 countries has already saved more than 453 million meals from going to waste - avoiding more than 1.224 million tonnes of CO2e! 

As our new Stores Operations Specialist, reporting to the Franchise Store Operations Manager in London, you will be the main contact for the stores and work closely with them, improving their engagement with Too Good To Go and ultimately reducing the amount of food they throw in the bin! You will focus on partner relationships, retention and data analysis to inspire stores towards a more sustainable behaviour to help us grow our mission.

 Your role

• You will manage your Key Partners and work to maximise their engagement with Too Good To Go and embrace the fight against food waste. You will spend most of the time talking with partners through phone, email and directly on the field when relevant (1 day/month), building strong relationships with them, understanding their priorities and needs, and proactively identifying opportunities for a more productive partnership.
• You will be responsible for your KPIs and track them closely in order to set up proactive processes to ensure our partners have a high retention rate.
• You will offer a great customer experience while optimising the number of meals saved. You are our best ambassador by embodying the philosophy and tone of voice of our brand ✨
• You will develop in-depth knowledge of the store journey of your segment and make recommendations to Account Managers based on this.
• You will analyse data, generate reports, and provide recommendations on how to improve our KPIs. You will conduct data analysis of store performance and suggest ways to make improvements, using data to identify churn risks and supply opportunities, creating plans to implement these, and actioning them.

Requirements

• As this role is entry-level we are not looking for any specific experience, however we are keen for you to demonstrate why you are well-suited to this role - whether that’s from your studies, volunteering work, your personal life or any professional experience. 
• This is what we’re looking for:
• Outstanding communication skills with excellent commercial acumen and who can build long-term relationships with stakeholders.
• Data-driven and able to gain insights from data and present it to stores for upselling and making recommendations.
• You can work cross-functionally to develop strategies to grow Key Account stores.
• You are energised by the perpetually changing environment that characterises a scale-up.
• You are a self-starter who is efficient and able to manage your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets.
• You have a true passion for sustainability and fighting food waste - you understand the urgency of action for the planet.

 Our values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care 

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer: 

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across numerous countries – always ready to share knowledge and support!
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.
• A competitive salary plus performance-related bonus
• 25 days of annual leave, in addition to UK Bank Holidays
• Christmas Eve and New Year’s Eve off as well
• Private business health insurance, with numerous perks and well-being benefits
• Cycle to Work scheme
• A vibrant office in the heart of Shoreditch

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.