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IT Support Specialist

Campinas, São Paulo, Brazil

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

clipboard Role overview

writing hand Description

We are seeking an IT Support Specialist to join our Digital Business Operations team.
This role will support the company's diverse IT requirements, including managing the ticketing system, setting up new users, handling service desk calls, providing first-line support for ERP-related issues, and performing other technical duties..

😍 About you

  • You enjoy solving problems and taking on difficult challenges.

  • If you don’t know the answer, you will dig until you find it.

  • You communicate clearly. You write documentation well.

  • You are motivated and driven. You volunteer for new challenges without waiting to be asked. You will take ownership of the time you spend with us and make a difference.

  • You are enthusiastic about creating solutions that our internal or external customers love.

collision Key Responsibilities

  • Deliver first-line technical assistance for internal customers via phone, email, and instant messaging, resolving tier-one software issues as needed.

  • Provide initial end-user guidance for ERP (Dynamics 365), addressing inquiries and troubleshooting problems.

  • Manage end-user hardware/software (Mac, Windows, Linux), including configuration and resolution of issues for laptops and mobile devices.

  • Execute new user setup, encompassing hardware, software, operating systems, account management, and configuration of corporate and test environments. (inTune)

  • Administer Active Directory / Microsoft Entra-ID, Mimecast, Exchange Online, Zoom Rooms etc.

  • Conduct asset management for IT equipment and inventory.

  • Streamline user onboarding and offboarding procesess

  • Develop and maintain documentation for supported systems, tailored for various audiences, including end users.

  • Collaborate closely with the global team to ensure seamless operational coverage.

  • Complete daily tasks and projects punctually, with a focus on quality and meticulous attention to detail.

nerd face Skills

  • Minimum 3 years of experience working with and troubleshooting PCs, Windows Laptops, Macbooks, Linux.

  • A bachelor’s degree in Computer Science, Information Technology, or an equivalent experience.

  • Proficiency with Microsoft 365 tools, Entra-ID and Exchange Online management.

  • Knowledge of endpoint security solutions, email filtering tools and backup procedures.

  • Understanding of networking concepts.

  • Familiarity with a scripting languages (Python, Powershell)

  • Basic understanding of cloud platforms (AWS, Azure).

  • Efficient work tracking, documenting and management skills (Jira, Confluence)

  • Strong problem-solving and analytical skills with the ability to troubleshoot complex issues.

  • Fluency in English both written and spoken is a must.

  • Excellent communication and collaboration skills.

  • Ability to lift items up to 20kg (required for handling PC and server hardware).

 

wrapped gift What do we offer

  • Agile, globally oriented and inter-cultural corporate culture.
  • Work on the latest HW technology with early access to major SoC vendor
  • Enjoy a flat hierarchy where you may truly shape our HW and SW offerings
  • Count on a diverse team of experienced HW and SW engineers
  • Variety of knowledge sharing, training and self-development opportunities
  • The opportunity to play a key role in shaping your own work processes and your work environment.
  • Contemporary employment conditions, modern office space and a flexible working environment.
  • Opportunities for your personal development.
  • Salary compatible with the market
  • Health insurance
  • Meal allowance

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.

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