Back to jobs
New

Technical Project Manager IV

Remote - United States

Toshiba Global Commerce Solutions is seeking a Technical Project Manager (TPM). The TPM for Client Projects will be responsible for overseeing the end-to-end delivery of complex client-facing solutions, ensuring alignment between customer requirements, product strategy, and technical execution. This role bridges the gap between customer-facing teams, technical teams, and executive leadership to deliver high-quality, on-time solutions that meet both client and organizational goals. The TPM will drive cross-functional coordination, mitigate risks, and ensure that projects stay within scope, budget, and timeline while maintaining high-quality standards across all phases of development. The role requires extensive customer interaction and up to 30% travel. 

Responsibilities: 

Project Delivery & Execution: 

  • Lead the end-to-end execution of client projects, ensuring they meet scope, schedule, and budget requirements. 
  • Manage risks, dependencies, milestones, and deliverables across multiple projects. 
  • Oversee the delivery of client-facing technical solutions, ensuring they are aligned with business objectives and client needs. 

Cross-Functional Alignment & Collaboration: 

  • Align product requirements and technical architecture into cohesive project plans, ensuring smooth collaboration across engineering, product, and business teams. 
  • Facilitate communication between technical teams and client stakeholders, ensuring clarity and shared understanding of project goals, timelines, and deliverables. 

Technical Oversight & Leadership: 

  • Provide leadership and guidance to technical project managers (TPMs) and cross-functional teams, driving project outcomes and ensuring technical excellence. 
  • Maintain oversight of quality standards, ensuring adherence to SDLC processes, engineering best practices, and quality checkpoints. 
  • Drive root cause analysis for defects and lead corrective actions to prevent future issues. 

Client Engagement & Satisfaction: 

  • Engage directly with clients to define project scope, gather requirements, and set expectations. 
  • Ensure regular and transparent communication with clients regarding project progress, risks, and outcomes. 
  • Proactively address any client concerns and deliver solutions that exceed client expectations. 

Process Improvement & Tools: 

  • Continuously refine project management processes, tools, and methodologies to improve efficiency and effectiveness. 
  • Ensure consistent use of project management tools (e.g., Jira, Confluence, MS Project) to track progress, manage risks, and maintain quality throughout the project lifecycle. 

 

Project Strategy & Reporting: 

  • Define and track key performance indicators (KPIs) to measure the success of projects. 
  • Provide executive-level status updates, highlighting progress, risks, and mitigation strategies. 
  • Lead retrospective reviews and promote a culture of continuous improvement across teams. 

Mentorship & Team Development: 

  • Mentor junior TPMs and other team members, fostering leadership skills and encouraging professional growth within the project management practice. 
  • Promote a culture of ownership, accountability, and collaboration across all teams involved in the project. 

Required Skills & Experience: 

  • Bachelor’s degree in a technical field or equivalent combination of education and experience. 
  • 7+ years of experience in project management, with at least 3 years of experience managing client-facing technical solutions. 
  • Proven experience in retail technology, Point of Sale (POS) systems, or custom software delivery. 
  • Strong technical expertise in system architecture, software development practices, and an understanding of embedded systems, AI, or other relevant technologies. 
  • PMP, SAFe, Scrum, or similar certifications or demonstrated plan to achieve one or more. 
  • Proficiency in Jira, Confluence, MS Project, Smartsheet, and other project management tools. 
  • Expertise in managing complex, multi-team projects with a focus on both technical execution and client satisfaction. 
  • Strong interpersonal skills with the ability to foster collaboration and drive consensus across cross-functional teams. 
  • Customer-facing experience with proven ability to translate client requirements into executable plans. 
  • Results-driven, with a focus on delivering high-quality solutions within scope, time, and budget. 

Success Metrics: 

  • Effective project delivery, with adherence to key milestones and client satisfaction. 
  • Achievement of KPIs related to project success, including delivery timelines, budget adherence, and quality outcomes. 
  • Continuous improvement in team processes, leading to enhanced efficiency, fewer defects, and faster delivery times. 

 
This role is essential for driving successful client projects that require a balance of technical expertise, customer relationship management, and project leadership. The TPM will be a key player in delivering scalable, high-quality solutions while ensuring that client needs are met and exceeded. 

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.