Job Application for Director, Agentic Software Development at Toshiba Global Commerce Solutions

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Toshiba Global Commerce Solutions is seeking a highly technical, visionary Director of Agentic Development to lead both the design and operation of Toshiba’s Agentic AI platform and drive its adoption across the company’s product portfolio. This role extends beyond building autonomous agentic workflows—it also ensures that these capabilities are adopted and utilized effectively within our existing retail software products, so that product teams can both build on and consume agentic services.

The Director will be accountable for the end-to-end lifecycle of the agentic platform, including architecture, orchestration, reliability, and observability, while also leading initiatives to embed agentic capabilities into microservice development, CI/CD pipelines, and customer-facing solutions. This leader will oversee global engineering and operations teams, engage directly with top customers, and ensure that agentic technology is delivering tangible business value with stringent uptime and operational reliability.

RESPONSIBILITIES

Agentic Platform Leadership: Define and execute the technology roadmap for the agentic platform, ensuring alignment with business goals, scalability, and resilience.
Product Adoption & Utilization: Partner with product and engineering teams to embed agentic capabilities into existing retail solutions, ensuring features are both built with and leverage autonomous services.
Architecture & Reliability: Oversee platform architecture, orchestration patterns, validation checkpoints, observability, fallback mechanisms, and resilience at enterprise scale.
Self-Monitoring Systems: Drive implementation of self-healing, self-monitoring pipelines for both agentic and microservice environments, ensuring proactive issue detection and automated recovery.
CI/CD & Operations: Build and maintain hybrid pipelines (Maven, Jenkins, NPM, Yarn, Nx, Azure DevOps) that support both traditional and agentic workflows.
Team Leadership: Manage global operations and development teams, mentor technical leaders, and enforce engineering excellence.
Customer Engagement: Work directly with strategic retail customers to validate adoption scenarios, uptime expectations, and integration patterns.
Cross-Functional Collaboration: Collaborate with product management, architecture, QA, and operations to align investments, technical trade-offs, and delivery priorities.

SUCCESS METRICS

Platform Reliability: Uptime, incident response times, MTTR, and SLA compliance.
Adoption & Utilization: Rate of adoption of agentic services across Toshiba products and the business value realized from their use.
Delivery Velocity: Ability to release new agentic features and integrations at pace while maintaining stability.
Operational Efficiency: Reduction of manual toil through automation, improved cost efficiency, and enhanced resilience.
Team Growth: Retention and development of high-performing global engineering and ops teams.
Customer Outcomes: Positive adoption, satisfaction, and trust in agentic-enabled retail solutions.

QUALIFICATIONS

10+ years of software engineering with 5+ years in senior technical leadership roles (Director, Principal Architect, or equivalent).
Demonstrated success delivering mission-critical distributed systems with high uptime and resilience requirements.
Proven experience leading adoption of emerging technology platforms across existing product portfolios.
Deep knowledge of agentic AI workflows, orchestration patterns, multi-agent systems, and observability frameworks.
Expertise in microservice development and deployment using Java, Maven, Jenkins, NPM, Yarn, Nx, and Azure DevOps.
Strong background in CI/CD pipeline design, monitoring, and automated recovery systems.
Hands-on experience managing global teams and leading high-pressure operational environments.
Strong communication and executive presence, with ability to engage both deeply technical staff and senior customer executives.

PREFERRED

Experience in the retail domain or with mission-critical enterprise systems.
Familiarity with agentic frameworks, prompt orchestration, and AI feedback loop design.
Knowledge of site reliability engineering (SRE), chaos testing, and hybrid edge/cloud deployment models.

This role is central to Toshiba’s transformation into an AI-driven software organization: you will not only build the autonomous engine but ensure that every product team can harness it effectively to deliver innovation, resilience, and customer value.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

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We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

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Director, Agentic Software Development

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