Sales & Solutions Engineer

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About the role

Udemy is seeking an experienced Sales and Solutions Engineer with strong communication, organization, and pre/post-sales deployment expertise. This role requires a background in software development, a passion for driving digital learning transformations, and the ability to collaborate across engineering, product, sales, and customer success teams. The ideal candidate will navigate a broad technical landscape, including authentication protocols, API integrations, and security best practices, while effectively supporting enterprise customers. Success in this fast-paced role demands adaptability, problem-solving skills, and the ability to bridge technical and non-technical conversations.

About your skills

• Communication & Stakeholder Management – Ability to articulate technical concepts to both technical and non-technical audiences, including customers, sales teams, and internal stakeholders.

• Problem-Solving & Customer-Centric Mindset – Strong analytical skills to troubleshoot integration challenges, address customer objections, and provide tailored solutions.

• Collaboration & Cross-Functional Coordination – Works effectively across sales, customer success, engineering, and product teams to drive successful customer implementations.

• Adaptability & Fast Learning – Thrives in a fast-paced environment, quickly learning new technologies and adjusting to evolving business and customer needs.

What you'll be doing

• Serve as a trusted technical advisor for engaging with technical stakeholders, fostering strong relationships and building rapport.
• Collaborate closely with Account Executives, Professional Services & Customer Success to multi-thread interactions, ensuring seamless communication and engagement with potential customer teams.
• Lead the technical discussions, providing valuable insights and guidance to drive successful prospect-customer engagements.
• Conduct comprehensive demonstrations of our offerings, showcasing their features, benefits, and unique selling points.
• Lead integration demonstrations for Learning Management Systems (LMS) and Learning Experience Platforms (LXP), illustrating how smoothly our solutions integrate with existing platforms.
• Complete detailed security questionnaires, providing accurate and timely information to address client inquiries and concerns.
• Deliver presentations on product roadmaps, detailing upcoming features and developments to keep stakeholders informed and engaged.
• Provide robust support during the Request for Proposal (RFP) process, ensuring timely and precise responses to client requirements.
• Collaborate with cross-functional teams to gather necessary information and craft compelling proposals that highlight our solutions' strengths.
• Lead and support production implementations & manage customer support issue escalations to ensure seamless system integration and client satisfaction.

What you'll have

• 4+ years of experience in Enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.
• Technical experience with:

• • Experience with LMS/LXP integrations, particularly with platforms such as Workday, SuccessFactors, and Degreed, is considered a strong advantage.
  • Familiarity with API concepts such as REST and troubleshooting to facilitate seamless system connectivity and integration is highly advantageous.
  • Ability to write SQL statements to help extract and manage data efficiently is highly beneficial.
  • Understanding of Cloud Architecture such as AWS or Azure is a valuable asset.

• Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect) across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate and OneLogin.
• Excellent written and verbal communication skills and a track record of successfully overcoming technical and security considerations in conversations and integration discussions
• An understanding of core security concepts; e.g., SSL/TLS and GDPR data privacy, SOC2 Type II, ISO 27001 Certifications
• Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
• Bachelor's degree in Computer Science, or an equivalent degree and experience.

#LI-ST5

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits,  Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. 

Information regarding data privacy is available within the Udemy Careers Privacy Notice.