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Sales & Solutions Engineer

Dublin, Ireland

Join Udemy. Help define the future of learning.

Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. 

Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About the role

Udemy is seeking an experienced Sales and Solutions Engineer with strong communication, organization, and pre/post-sales deployment expertise. This role requires a background in software development, a passion for driving digital learning transformations, and the ability to collaborate across engineering, product, sales, and customer success teams. The ideal candidate will navigate a broad technical landscape, including authentication protocols, API integrations, and security best practices, while effectively supporting enterprise customers. Success in this fast-paced role demands adaptability, problem-solving skills, and the ability to bridge technical and non-technical conversations.

About your skills

  • Communication & Stakeholder Management – Ability to articulate technical concepts to both technical and non-technical audiences, including customers, sales teams, and internal stakeholders.

  • Problem-Solving & Customer-Centric Mindset – Strong analytical skills to troubleshoot integration challenges, address customer objections, and provide tailored solutions.

  • Collaboration & Cross-Functional Coordination – Works effectively across sales, customer success, engineering, and product teams to drive successful customer implementations.

  • Adaptability & Fast Learning – Thrives in a fast-paced environment, quickly learning new technologies and adjusting to evolving business and customer needs.

What you'll be doing

  • Serve as a trusted technical advisor for engaging with technical stakeholders, fostering strong relationships and building rapport.
  • Collaborate closely with Account Executives, Professional Services & Customer Success to multi-thread interactions, ensuring seamless communication and engagement with potential customer teams.
  • Lead the technical discussions, providing valuable insights and guidance to drive successful prospect-customer engagements.
  • Conduct comprehensive demonstrations of our offerings, showcasing their features, benefits, and unique selling points.
  • Lead integration demonstrations for Learning Management Systems (LMS) and Learning Experience Platforms (LXP), illustrating how smoothly our solutions integrate with existing platforms.
  • Complete detailed security questionnaires, providing accurate and timely information to address client inquiries and concerns.
  • Deliver presentations on product roadmaps, detailing upcoming features and developments to keep stakeholders informed and engaged.
  • Provide robust support during the Request for Proposal (RFP) process, ensuring timely and precise responses to client requirements.
  • Collaborate with cross-functional teams to gather necessary information and craft compelling proposals that highlight our solutions' strengths.
  • Lead and support production implementations & manage customer support issue escalations to ensure seamless system integration and client satisfaction.

What you'll have

  • 4+ years of experience in Enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.
  • Technical experience with:
    • Experience with LMS/LXP integrations, particularly with platforms such as Workday, SuccessFactors, and Degreed, is considered a strong advantage.
    • Familiarity with API concepts such as REST and troubleshooting to facilitate seamless system connectivity and integration is highly advantageous.
    • Ability to write SQL statements to help extract and manage data efficiently is highly beneficial.
    • Understanding of Cloud Architecture such as AWS or Azure is a valuable asset.
  • Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect) across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate and OneLogin.
  • Excellent written and verbal communication skills and a track record of successfully overcoming technical and security considerations in conversations and integration discussions
  • An understanding of core security concepts; e.g., SSL/TLS and GDPR data privacy, SOC2 Type II, ISO 27001 Certifications
  • Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
  • Bachelor's degree in Computer Science, or an equivalent degree and experience.

#LI-ST5

 

Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. 

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits,  Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. 

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! 

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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Demographic Questions

Voluntary Self-Identification

To support our inclusive recruiting process and for reporting purposes, we welcome you to participate in the self-identification survey. This survey is confidential, voluntary and anonymous. 

We believe everyone has something special to give – their authenticity, empathy, unique backgrounds. At Udemy, we make a promise to each other to respect that and be kind. And because we believe the best ideas are born as a result of people from all walks of life coming together, we work hard to create an inclusive space for all.

As part of Udemy’s Equal Employment Opportunity policy, we don’t discriminate based on any protected group status under any applicable law. So rest assured, whatever your decision, the survey will not be considered in the hiring process or thereafter.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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