Satisfactory Academic Progress (SAP) Manager

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Satisfactory Academic Progress (SAP) Manager oversees the institution’s Satisfactory Academic Progress (SAP) processes to ensure compliance with federal and institutional regulations and guidelines, maintain accountability, and support student success. This role integrates policy enforcement, appeals and academic plan management, audit reviews, and cross-department collaboration to uphold institutional integrity while optimizing student academic progression.

What you’ll do:  

1. Manage SAP enrollment and rotation updates: Ensure timely and accurate updates to SAP enrollment statuses based on rotation calendars, maintaining compliance with institutional policies.
2. Collaborate with Registrar leadership: Partner with Registrar teams to develop and maintain accurate, efficient, and compliant SAP reporting processes.
3. Coordinate with IT for improvements: Work with IT to implement enhancements and resolve issues related to SAP processing systems.
4. Oversee SAP appeals and academic plans: Identify students needing SAP appeals or academic plans, ensuring documentation is complete, accurate, and properly signed.
5. Monitor student progress: Track student adherence to SAP plans and coordinate status updates with relevant departments.
6. Maintain compliance and report to leadership: Keep leadership informed of student progress and SAP process accountability through organized, compliant recordkeeping.
7. Build cross-functional relationships: Foster strong collaboration with internal departments involved in SAP processing, appeals, and academic planning.
8. Respond to internal audits: Review internal audit findings related to SAP and implement corrective actions to ensure policy adherence.
9. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
10. Perform other duties as assigned. 

Career Level Expectations:

• Lead, coach, and develop team members that are direct reports.
• Builds and fosters a strong culture of accountability, learning, trust, and high performance with assigned team.
• Executes on functional strategy to achieve organizational goals for short-term results (1 year or less).
• Handles difficult to moderately complex problems.
• Influences others outside of own job area regarding SAP policies, practices, and procedures
• Desire for growth and professional development.

Required Skills/Experience:

• Associates degree, or equivalent combination of education and experience.
• 2 years of experience in a supervisory role
• Minimum 1 year experience and knowledge of SAP requirements and processes
• Ability to multi-task and handle a high-pressure environment with strict timeline adherence.
• Leads and manages with a compliance and results focused mentality.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to contribute to a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Bachelor’s or equivalent combination of education and experience
• 5 years of experience in a supervisory role
• 3 years + experience and knowledge of SAP requirements and processes
• Experience with Anthology Student
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Compliance: 

• Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands: 

• This is a full-time remote position. 
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection. 
• May require setup of computer equipment; accommodation consideration available upon request. 
• Requires long periods of sitting at a desk working on a computer.
• Flexibility to work evenings and weekends, as needed. 

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/