New

Business and Operations Specialist

Wrocław, Poland

Join Vonage and help us innovate cloud communications for businesses worldwide!

 

Vonage in Poland has been growing significantly for the last 2 years. The office in Wroclaw became a Center of Excellence and plays a key role in the global Vonage landscape.  We are seeking an experienced operations specialist to improve local site operations. This person will work closely with Vonage Poland Site Director. 

 

Responsibilities:

 

  • Site Management:

    • Close collaboration with local stakeholders incl. Facilities, HR, IT, Payroll
    • Representing Site Director with external institutions and government agencies
    • Coordinating Site activities and small projects

 

  • Vendor Management:
    • Coordinating operational tasks with strategic IT suppliers in Poland
    • Reviewing budgets, timesheets, creating POs, SOWs
    • Supporting onboarding process

 

  • Process Optimization:

    • Setting standards for site operations and vendor management
    • Identify opportunities to improve workflows, reduce inefficiencies, and enhance productivity.
    • Assist in the design and implementation of scalable and repeatable operational processes across the organization.

 

Skills:

  • Exceptional organizational, analytical, and problem-solving skills.
  • Strong communication skills in English (B2+ level), with the ability to engage and influence at all levels of the organization.
  • Ability to work without close supervision
  • Continues improvement mindset 

 

 Experience:

  • 4+ years of experience in operations, preferably within a large or corporate organisation
  • Experience in process optimization
  • Experience with reporting, metrics analysis, and presenting to executive leadership.
  • Experience with creating and/or maintaining POs, SOWs
  • (plus) Experience in site operations of Polish legal entity


Education:

  • A Bachelor’s degree in Business Administration, Engineering, or a related field. 


We offer:

  • Opportunity to work in a dynamic, growing team with a high-impact role.
  • Collaborative and innovative environment where you can make a significant impact on the business.
  • Career development opportunities as the role grows to include team management responsibilities.

If you are passionate about driving operational excellence, optimizing processes, and supporting an engineering team in its growth journey, we’d love to hear from you.




#LI-KS1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

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