Customer Solutions Manager (Japan)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters

As a Customer Solutions Manager, you’ll be responsible for fostering lasting relationships with our most valued customers, collaborating with sales, solutions architects, and engineers to deliver innovative communication solutions.

Working with a group of Vonage API customers, you will be their main point of contact, defining the onboarding success plan to drive customer outcomes, and keep engaging them on a regular basis to ensure they are leveraging our solutions in the most effective way. Using your consultative and analytical approach, you will be seen as a trusted advisor with industry expertise and identify new growth opportunities.

You will build strong internal relationships and be exceptionally organized. Most of all, you are a customer-first advocate with engaging communication skills and experience working with customers in the SaaS/Communications industry.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

• Build and Maintain Strong Customer Relationships
• Act as the Voice of the Customer Internally
• Drive Product Adoption and Value Realization
• Proactively Manage Customer Health and Success Plans
• Enable Growth through Upsell and Cross-Sell Opportunities
• Champion Customer Feedback and Advocacy
• Collaborate Cross-Functionally and Manage Multiple Accounts

 What you'll bring

• Customer-First Mindset
• Understanding of Customer Success & Professional Services
• Organized & Detail-Oriented
• Excellent Communication
• Self-Motivated & Results-Oriented
• Collaborative & Trusted Partner
• Positive & Solution-Driven Attitude

 What's required for application

• Bachelor’s degree or equivalent required, preferably with an engineering or technical background.
• Minimum 4+ years in customer relationship/account management roles, working with technical clients and managing corporate IT projects and programs.
• Strong track record of delivering successful customer initiatives, with experience in project or program management environments.
• Tech-savvy with a solid understanding of innovation trends in cloud, mobile, and consumer tech. Hands-on with tools like Salesforce, Jira, Tableau, and CRM platforms (e.g., Gainsight or Strikedeck).
• Highly quantitative approach to tracking customer behavior, forecasting revenue, and making data-informed decisions.
• Excellent communication skills in English & Japanese (written and verbal); any other additional language proficiency is a plus.

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.