Senior Manager, Delivery (Data & AI)

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Senior Manager, Delivery (Data & AI) is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC. 

The Opportunity

Senior Manager, Delivery (Data & AI), you’ll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities. You'll be a key member of delivery leadership, working closely with Data Science and AI Engineers and key stakeholders, while growing partnerships and managing project expectations, timelines, and resources. You'll lead negotiations throughout the project development process and ensure effective communication between all stakeholders. Your expertise in project management methodologies and your ability to adapt to changing project needs will be crucial for success in this position.

This is also a People Manager position. Aside from your responsibilities with client and project management, you will be helping our Partners by hiring, onboarding, assisting, and mentoring other Delivery Managers and Project Managers, guaranteeing their career development in our company.

Responsibilities 

• Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plans and goals to create alignment and overall program delivery success
• Partner across teams to drive product development, own the creation of mission-critical products, and deliver desired outcomes
• Lean on your deep client services experience to provide effective decision-making on complex issues of scope, design, architecture, and process
• Deliver timely and tailored communication for various audiences: data & AI teams, engineering, product managers, marketing partners, and C-level executives
• Manage stakeholder expectations while tracking progress and reporting risks to higher leadership, ensuring to track mitigation approaches and progress metrics
• Optimize processes and use of time for your team while focusing on key client activities
• Be flexible and adaptive by applying appropriate project management frameworks that suit the customer and product
• Navigate through changing scenarios, while facilitating and communicating solutions for complex problems.
• Leverage AI-first tooling to optimize and accelerate your day-to-day work
• Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods

Qualifications

• 10+ years of experience in partnering with professionals from Software, Data Science, and Data Engineering to address complex technical challenges, while addressing relevant business problems
• Familiarity with managing scope and delivering projects with Machine Learning, Artificial Intelligence, Agentic AI, and other AI or Generative AI applications
• Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
• Proven record of project leadership and management using agile approaches, and when applicable, other delivery methods
• Experience facilitating working sessions with client stakeholder groups and internal teams
• Guided projects composed of multidisciplinary teams, considering collaboration adn feedback as key pieces for success
• You've managed projects in which you mentor other product, development, design, and testing team members
• Ability to clarify complex ideas and navigate ambiguity for your team and client
• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
• You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects

Bonus Points

• Previous experience in Automation or Conversation AI projects
• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Professional experience with Customer Experience and basic CX processes and KPIs. 
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
• Account planning and growth activities

Equal Opportunity Employer 

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Salary Range 

$160,000 - $216,000