Customer Operations Business Partner

Lisbon

The Job in short

Backbase is a fast-growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are expanding the Customer Operations team and are looking for a Customer Operations Business Partner. 

You will act as a strategic partner and regional EMEA leader, empowering  sales and customer success teams while collaborating with regional leadership. You will play a key role in shaping and executing regional plans, providing data-driven insights to improve efficiency, and ensuring the successful adoption of global sales processes, tools, and strategies. Your mission is to accelerate growth and success of your regions.


Meet the job

  • Revenue Strategy: Co-drive the execution of regional go-to-market strategies, ensuring alignment with broader corporate goals;
  • Cross-Functional Collaboration: Work closely with regional sales, marketing, and customer success teams to align strategies for maximum impact;
  • Process Improvement: Identify and address bottlenecks across sales, marketing, and customer success operations to enhance efficiency;
  • Data & Insights: Deliver performance reports, pipeline trends, and sales forecasts to support informed decision-making;
  • Innovation & Growth: Lead initiatives to refine operational processes and enhance the adoption of new tools, technologies, and best practices.

 

Who you are

We’re looking for an operations professional with a strong understanding of business growth, particularly in enterprise software. You enjoy working closely with sales teams and collaborating across departments to drive impact. You are comfortable in dynamic environments and excel at problem-solving, process improvement, and stakeholder engagement.

  • 10+ years of experience in revenue operations, sales operations, or business operations roles, with field exposure;
  • Software enterprise background is preferred;
  • Strong knowledge of CRM systems (Salesforce, HubSpot, Clari) and marketing automation tools;
  • Proven ability to coordinate and drive alignment with sales, marketing, and customer success teams;
  • Excellent analytical, communication, and project management skills.

About Backbase
Backbase creates the best digital solutions for financial institutions, enabling superior online and mobile customer experiences. As a global, diverse, fast-growing fintech company, we are committed to innovation in the digital banking world. With over 2,000 employees, we are scaling up and always looking for creative talent to push us further. At Backbase, you can come as you
are and say it like it is. Join us for a journey instead of just a job!

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EMEA Demographic questions

At Backbase, we recognise the importance of a diverse workforce and belonging. As part of our commitment to  a more inclusive environment, we gather some demographic questions during the recruitment process.

Any demographic questions asked during the application process are voluntary and will not influence hiring decisions. Your responses are completely anonymous and solely used for internal diversity initiatives. Backbase is an equal opportunity employer and does not discriminate. 

If you have any concerns or questions regarding the collection and use of demographic information, please feel free to contact our Human Resources department.

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