Benefits Coordinator

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

The Benefits Coordinator is responsible for providing varied administrative and specialized tasks in support of the day-to-day operations of the organization’s team member benefits programs including, but not limited to (group health, dental, vision, supplemental lines, retirement plan, and wellness). Additionally, the Benefits Coordinator assists team members with benefit enrollment changes, updates, and questions, verifies all insurance billing, maintains team member database and electronic files, and ensures compliance with required benefit notices. A function of this position is to guide team members through the enrollment process, helping team members understand their benefits, and ensuring the accuracy of team member benefits information. Assists the Benefits Manager with benefit’s related projects as assigned.

HYBRID position out of the Charlottesville, VA, Vienna, VA, or Austin, TX office. 

Responsibilities:

• Coordinate and participate in open enrollment and orientation of new team members signing up for benefits, process enrollment requests, and assist with and resolve insurance issues with team members and insurance carriers
• Conduct benefits orientations and explain benefits self-enrollment system
• Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction
• Assist employees with health, dental, life and other related benefit claim issues
• Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolve administrative problems with the carrier representatives
• Ensure COBRA enrollments and terminations are processed accurately
• Provide excellent internal and external customer service-related contact with team members, former team members, and dependents regarding their benefits and processing of their benefits, to include answering questions, performing research and responding to team member and former team member questions regarding all company provided benefits
• Assist in a variety of administrative and complex benefit related clerical work, to include but not limited to, maintaining a variety of files and filing systems to include team member benefit records for the group health plan
• In partnership with the organization’s third-party leave administrator, this role assists in team member disability insurances and medical leave benefits including submission of required information and forms, tracking, reporting accurate pay schedules to payroll in a timely manner, and coordinating leave and procedures in compliance with Federal, State, and local regulations, policies and procedures
• Assist in the development and administration of communication tools to enhance understanding of the organization’s benefit package.
• Provide daily benefit processing of enrollment, updates, and changes to team member benefit records
• Aids the extended HR team with respect to health and welfare benefits, absence management, and leave administration inquires and issues
• Performs audits of benefit records to ensure accuracy and compliance with organizational policies
• May assist with federal, state, and local compliance reporting requirements
• Maintain the highest level of confidentiality regarding all team member matters
• Assist in the maintenance of organizational wellness initiatives

Qualifications:

• Excellent time management and organizational skills; strong attention to detail; interpersonal skills; positive, solution-oriented attitude.
• Ability to be flexible and cope with shifting priorities.
• Proven ability to receive and understand instructions in order to successfully complete a task.
• Ability to interact with team members and candidates on all levels.
• Ability to work independently as well as in a team atmosphere.
• Ability to work under pressure.
• Highly productive work habits, problem-solving skills, willingness to perform a variety of tasks.
• Strong interpersonal communication skills.
• Ability and experience in handling confidential information for both internal and external customers.
• Strong verbal and written communication required.
• Proficiency in MS Office Suites, computer skills and office equipment required.
• Familiarity with payroll and benefit processes and concepts as well as software systems.
• Bachelor’s degree preferred in human resources, business administration, finance, psychology, or in a related field of study preferred or equivalent combination of education.
• A minimum of two years’ experience in a similar role.
• Some payroll and benefit experience preferred
• High school diploma or GED and two (2) years of experience in employee benefits administration or human resources.

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program