Senior Director - Digital

About WPP Media  

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.  

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com  

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:  

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.  

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.  

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.  

Job Specification 

About the role

The Client Services team is accountable for the direction, organization and delivery of digital marketing activities for our clients. We are the owners of the day-to-day relationship ensuring we deliver flawlessly against client objectives on each and every campaign. 

Some of the things we’d like you to do:

●    Own and maintain relationship with primary client point of contact and build relationships with senior and VP clients

●      Ensure client expectations are being set and met for every campaign and are clearly defined.

●      Manage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigated

●      Manage commercials of account(s), including staffing / scope and financials

●      Oversee project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues

●      Build strong ties with leads across disciplines to produce successful campaigns, maintaining high levels of communication throughout campaign lifecycle

●      Interrogate work before client delivery to ensure it meets the brief and expectations

●      Global coordination by facilitating knowledge and context sharing across regions

●      Develop strategic relationships with key agency partners and be a point of escalation

●      Assist in deployment of Client Service practice trainings while ensuring best practices 

●      Analyze information skillfully provided by team members to problem solve creatively, troubleshoot, and develop alternative solutions

●      Line manage through coaching 1-3 direct reports to support career growth and development 

●      Provide timely and actionable feedback to the team to aid in their development and progress

●      Other duties may be assigned as needed

 

A bit about yourself:

●      A minimum of 12 years of experience in managing advertisers of scale (who have an integrated media mix of offline and online)

●      Expert organizational skills, great attention to detail and ability Q/A work

●      Succinct in understanding client business, should be able to translate business objectives to Media and close the loop with measurable metrics.

●      Concrete knowledge of all areas of digital marketing and media with a view on landscape evolution

●      Ability to implement and meet deadlines across multiple campaigns

●      Excellent client relationship and management skills

●      Proven problem solving skills and ability to think outside of the box for creative solutions

●      Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills

●      Experience in managing teams, including training, individual growth and development plans

●      An MBA is a plus but not a must

Life at WPP Media & Benefits  

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

 

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