Renewals Specialist

Bangalore
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 
 

Ready to become a Wriker?

As a Renewals Specialist at Wrike, you will be central to the renewal lifecycle for our SMB customers. Your key responsibilities include ensuring timely and successful renewals and expanding our current customer base. This fast-paced role involves close collaboration with Customer Success, Sales, Finance, Legal, and Business Systems teams, ensuring contract accuracy, timely renewals, and a positive subscription renewal experience for our customers.

How You’ll Make an Impact

  • Act as a subject matter expert regarding our renewal processes and tools, utilizing critical thinking to tackle complex business challenges.
  • Collaborate with Account manager on intricate renewal scenarios.
  • Work to keep customers updated with the latest terms and conditions.
  • Draft detailed order forms and quotes, using your comprehensive knowledge of our products, pricing, and terms.
  • Manage all assigned contract renewals 120 days prior to renewal. 
  • Proactively communicating with non-auto-renew customers to ensure timely and precise execution.
  • Maintain accurate forecasting for all assigned renewals.
  • Clearly explain the renewal process, timelines, and expectations.
  • Maintain account and opportunity data quality in Salesforce, including managing overages, updating customer contacts, and provisioning licenses.
  • Address overdue invoices by communicating with customers about outstanding balances and coordinating with Finance and Customer Success on expected payments.
  • Develop and update functional processes, playbooks, and supporting materials to enhance process efficiency.

 

You will achieve your best if you have

  • At least Over 2 years of experience in a Renewals, Account Management Customer Success, or Customer Operations role, preferably within a SaaS company.
  • Ability to work independently and handle high volumes of concurrent activities across multiple tools.
  • Excellent problem-solving skills, with the ability to analyze account history and link historical account activities.
  • Strong critical thinking skills and understanding of subscription-based renewals, including knowledge of subscription terms, contracts, account consolidation, and proration.
  • A process-oriented mindset focused on using documented procedures and identifying opportunities for efficiency improvement.
  • Experience with a variety of business programs; experience with Salesforce and CPQ is a plus.
  • Ability to organize, prioritize, complete tasks, and meet daily deadlines.
  • A team player with excellent collaboration skills, able to build positive relationships within Wrike.
  • Strong written and verbal communication skills, capable of effectively communicating ideas, updates, or issues to peers and leaders.

 

Perks of working at Wrike

  • 10 days of National and Festival Holidays per year (eight fixed, two flexible)
  • 18 days of paid vacation per year
  • 14 days of sick leave with a medical certificate per year
  • 5 uncertified sick days per year
  • Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
  • Personal Accident Insurance: Rs 50,00,000
  • Term Life Insurance: Rs 50,00,000
  • Up to 26 weeks of paid maternity leave for the first two children
  • 4 weeks of paid parental leave
  • 2 days off for volunteering with nonprofit charities
  • Broadband/Internet Reimbursement: INR 1500 per month
  • Full-stocked pantry and complimentary lunch
  • Hybrid work model


Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

#LI-TS1

 

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 
Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

 
Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. 

Check us out on Glassdoor.

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